The report summarises domestic suppliers’ performance in 2015 on debt, disconnection, prepayment meters and services for consumers in vulnerable situations.
This Social Obligations data is an important tool for Ofgem, suppliers, consumer organisations, government and other stakeholders concerned with consumer protection. We use this data to inform our work protecting the interests of energy consumers, especially those in vulnerable situations, as set out in our Consumer Vulnerability Strategy. We do this by monitoring supplier practices, identifying good practice and areas for improvement, evaluating the effectiveness of our policies, and ensuring compliance with our rules.
On 12 October 2016 we held a briefing for charities and consumer groups on the key points from this report, and to discuss the findings and supplier practices. The slides can be found below.