This accessibility statement applies to the web pages that make up the property owner consent web application for the Boiler Upgrade Scheme (BUS).
The web application is run by Ofgem. We want as many people as possible to be able to use it. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the web application using just a keyboard
- navigate most of the web application using speech recognition software
- listen to most of the web application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the web application text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible the web application is
We know from our own testing that some parts of the property owner consent web application are not fully accessible.
It includes some help text that is only revealed when users press a help link. Some screen readers do not recognise this help link. Other screen readers read the help text out loud when the link has not been clicked.
Feedback and contact information
If you need information on the property owner consent web application in a different format like an accessible Word document, large print or paper:
- email: BUS.email@example.com
- call: 0330 053 2006
We’ll consider your request and get back to you in 7 days.
Reporting accessibility problems with the web application
We’re always looking to improve the accessibility of the property owner consent web application. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
- Email: BUS.firstname.lastname@example.org
- Tel: 0330 053 2006
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about the web application’s accessibility
Ofgem is committed to making the property owner consent web application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The web application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the fact that some screen readers are not reading out hidden help text as expected.
We plan to fix this issue once we have prioritised all other recommendations from a third-party accessibility audit that took place on 16 May 2022.
What we’re doing to improve accessibility
We have already:
- completed an accessibility review of the consent web application
- conducted usability testing with people who rely on assistive technology to use the internet
On 20 May 2022, the Digital Accessibility Centre (DAC) conducted a full accessibility audit of the application and we are waiting for their recommendations.
We will update this statement after we have made all the necessary improvements to the application’s accessibility.
Preparation of this accessibility statement
This statement was prepared on 23 May 2022.
This web application was last tested in full on 20 May 2022. The test was carried out by the Digital Accessibility Centre (DAC).