Accessibility Statement for the Boiler Upgrade Scheme Property Owner Consent Application

Guidance
Publication date
Scheme name
BUS
ALL

Related links

Boiler Upgrade Scheme: Guidance for Property Owners

This accessibility statement applies to the web pages that make up the property owner consent web application for the Boiler Upgrade Scheme (BUS).

The web application is run by Ofgem. We want as many people as possible to be able to use it. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the web application using just a keyboard
  • navigate most of the web application using speech recognition software
  • listen to most of the web application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the web application text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the web application is

We have run extensive accessibility testing on the property owner consent web application, and commissioned two separate third party accessibility audits.

We believe it meets level AA of the Web Content Accessibility Guidelines version 2.1.

Feedback and contact information

If you need information on the property owner consent web application in a different format like an accessible Word document, large print or paper:

We’ll consider your request and get back to you in 7 days.

Reporting accessibility problems with the web application

We’re always looking to improve the accessibility of the property owner consent web application. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the web application’s accessibility

Ofgem is committed to making the property owner consent web application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We believe it meets level AA of the Web Content Accessibility Guidelines version 2.1.

What we’re doing to improve accessibility

We have already:

  • completed two external accessibility reviews of the consent web application
  • conducted usability testing with people who rely on assistive technology to use the internet

As part of our ongoing improvements to the consent web application, we will continue to test for accessibility issues, and fix any that we find.

Preparation of this accessibility statement

This statement was prepared on 8 November 2022.

This web application was last tested in full on 1 November 2022.