Warm Home Discount Annual Report: Scheme Year 4

Publication date
2nd November 2015
Information types
Policy areas

The Warm Home Discount (WHD) scheme came into effect in April 2011 and requires obligated domestic energy suppliers to provide support to fuel poor customers.

The scheme was originally planned to last for four years, however the success over the four year period has led to a one year extension which will continue to support customers in the scheme year 2015-16.

Ofgem’s role is to administer the WHD scheme and monitor suppliers’ compliance with their obligations. Following each scheme year we report to the Secretary of State on the implementation and delivery of the WHD scheme. 

We have now published the fourth WHD annual report, covering the period from April 2014 to March 2015. This details the overall achievements of suppliers against their obligations for the fourth year of the scheme, the high level outcomes over the four years, and the possible future for the scheme.

The report shows that obligated suppliers met their obligations for the fourth year of the scheme, providing a total of £326 million of support to vulnerable consumers including £140 rebates to nearly 2.2 million vulnerable consumers.