Ofgem launches investigation into SSE’s pre-payment meter processes

Press release

Publication date

Industry sector

Supply and Retail Market

Ofgem has today launched an investigation into SSE’s pre-payment meter (PPM) processes.

The investigation is being launched following concerns about SSE’s approach to switching its customers onto pre-payment meter tariffs, particularly those in potentially vulnerable situations. 

The investigation examines whether SSE breached Ofgem’s Standards of Conduct, which are aimed at ensuring suppliers treat customers fairly. It will examine whether the supplier breached licence conditions which require them to provide appropriate information, and ensure consumers’ ability to pay when suggesting alternative payment methods. 

Notes to editors

  1. For more information on potential licence conditions breached, see our investigation into SSE and its compliance with its obligations under the gas and electricity supply licences (Standard Licence Conditions 25C, 27.1, 28.1, 27.5, 27.6 and 27.8).
  2. The opening of this investigation does not imply that we have made any findings about non-compliance.

About Ofgem

Ofgem is the independent energy regulator for Great Britain. Its priority is to make a positive difference for consumers by promoting competition in the energy markets and regulating networks.

For facts, figures and information about Ofgem’s work, see Energy market facts and figures.

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Further information

For further press information contact:

Ruth Somerville: 0207 901 7460

Out of hours: 07766 511 470