- Publication date
- 18th June 2015
- Information types
- Policy areas
This is a summary of the second phase of the research covering findings from 20 in-depth interviews undertaken by BMG Research on behalf of Ofgem in March 2015. The first phase of the research, which involved the completion of 1,502 quantitative telephone interviews, was concluded in November 2014.
Interviews were conducted with non-domestic customers, focusing on micro and small businesses (businesses with fewer than 50 employees).
The research principally aimed to explore businesses’ experiences and perceptions of energy broker services, including brokers, telephone services and price comparison websites (collectively known as TPIs).