Quantitative Research into Non-Domestic Consumer Engagement in the Energy Market

Data, Reports, plans and updates

Publication date

Industry sector

Supply and Retail Market

Ofgem commissioned Element Energy and The Research Perspective to undertake quantitative research with business energy consumers. The overarching aims of this research were to:

  • Track market engagement and switching behaviours in the non domestic sector
  • Understand current supply arrangements and experiences
  • Provide insight into businesses’ engagement with contracts and the renewal process
  • Understand businesses’ experience of  third party intermediaries.

A total of 1,300  business consumers were surveyed between June and August 2013. The sample included micro, small, medium and large businesses, operating across a broad range of industry sectors in Great Britain, including both private and public sector organisations.