What happens if your energy supplier goes bust

If your supplier goes out of business Ofgem's safety net will ensure you’ll always have an energy supply. This guide explains what to expect if it happens to you.

If your supplier has gone bust

  1. Take a meter reading, sit tight and don’t switch

    Cancel your direct debit if you want to. You will continue to move to your chosen supplier if you already have a switch in progress.

  2. Wait for Ofgem to appoint a new supplier

    You don’t need to do anything. Your supply won’t be disrupted and it should only take us a few days. Ofgem’s safety net will protect your supply and any credit balance.

  3. When the new supplier contacts you

    Ask to be put on their cheapest tariff or shop around and switch if you want to. You won’t be charged exit fees. 

    They’ll also explain how they will manage your account balance, including any credit refunds. 

Your supply

Your contract

Switching supplier

Accounts in debt or credit

Payments through direct debit

Complaints and contacts

Ofgem's role

Read more about our powers to protect consumers when suppliers go out of business in our guidance. 

Ofgem's Supplier of Last Resort process

Publications and updates