Join our working group to reduce consumer debt when moving home
- Publication type:
- Guidance
- Publication date:
- Topic:
- Consumer protection
- Industry sector:
- Supply and Retail Market
- Related consultations:
- Tackling energy debt when moving home
Guidance on joining the energy industry working group on reducing energy debt for home movers.
About the working group
We want to help consumers avoid getting into debt when they move into a new home. Some consumers may not know that they need to contact an energy supplier or set up an account straight away.
To tackle this, we are creating a working group to understand the risks and benefits of making changes to the current home-moves process (also known as change of tenancy).
The working group will design and implement new industry processes, consumer protections and guidance.
We will set out the full aims of the working group, including the terms of reference and governance structure in early 2026.
Who should take part
Energy suppliers, consumer groups, charities and industry bodies with relevant experience in:
- change of tenancy
- consumer debt management
- consumer vulnerability
- consumer communications
- consumer behavioural research methodology
How to take part
Submit your interest by 20 January 2026 by emailing debtstrategy@ofgem.gov.uk.
Tell us why you want to join our working group. Your submission should include:
- your full name
- job title
- the organisation you are representing
- your relevant experience
If you are chosen to join the working group, we will contact you in early 2026 with more information.