Publications library: Gas retail market

This library contains links to all of our publication items related to the gas retail market. The default setting lists all items published this year, but you can select earlier years and also filter by a specific information type using the fields at the top of the table. To keep your selection, right-click on a result of interest and open in a new tab.

To view full lists of consultations and investigations arranged by status (upcoming, open, closed and so on) please visit our dedicated sections for Consultations and Investigations.

DateTitleInformation type(s)
20/07/2017British Gas pays £1.1m to compensate customers after agents missed appointments
  • Press releases
19/07/2017Making the rulebook more accessible: Update on the way forward
  • Open letters & correspondence
18/07/2017External Design Advisory Group (EDAG) Meeting 14
  • Agendas, minutes and presentations
18/07/2017Ofgem statement on consumer summit for vulnerable customers
  • Press releases
13/07/2017Getting to know the future consumer
  • Agendas, minutes and presentations
12/07/2017Open letter on the RIIO-2 Framework
  • Open letters & correspondence
12/07/2017Energy networks should prepare for tougher price controls
  • Press releases
07/07/2017Open letter: Update on the timing of the CMA database remedy
  • Open letters & correspondence
05/07/2017Dermot Nolan's speech at The Future Consumer event
  • Agendas, minutes and presentations
04/07/2017Update on regulatory sandbox
  • Open letters & correspondence
04/07/2017Decision to publish a statutory consultation on proposed changes to the domestic and non-domestic Standards of Conduct
  • Decisions
04/07/2017Memorandum of Understanding between Ofgem and the Energy Ombudsman (updated July 2017)
  • Other
03/07/2017Ofgem data: Upcoming release calendar
  • Charts and data
03/07/2017Prepayment meter price cap (PPM): October 2017
  • Open letters & correspondence
03/07/2017Latest data on Consolidated Segmental Statements, Supplier Cost Index and standard variable tariffs
  • Press releases
03/07/2017Notice of direction, consumer trials
  • Decisions
03/07/2017Ofgem reply to letter from Secretary of State
  • Open letters & correspondence
03/07/2017Energy companies’ Consolidated Segmental Statements (CSS)
  • Charts and data
03/07/2017Decision on the partial implementation of the CMA’s Whole of Market remedy and consulting on new Code requirements
  • Decisions
03/07/2017Prepayment meters installed under warrant: statutory consultation
  • Consultations & responses
03/07/2017Infographic: Bills, prices and profits
  • Charts and data
03/07/2017Personal Projection: Updated thinking on the way forward
  • Open letters & correspondence
03/07/2017Ofgem announces plans to deliver a fairer, more competitive market for all consumers
  • Press releases
29/06/2017Switching Programme Delivery Group - Meeting 8
  • Agendas, minutes and presentations
26/06/2017Smart Meter Rollout: energy suppliers' progress and future plans
  • Open letters & correspondence
26/06/2017Open letter to MRA/SPAA Erroneous Transfer Working Group
  • Open letters & correspondence
26/06/2017Decision to amend the framework for regulating large energy suppliers with respect to their smart meter rollout plans, and the setting of annual milestones
  • Decisions
  • Licence applications
22/06/2017Statutory consultation: Standards of conduct for suppliers in the retail energy market
  • Consultations & responses
22/06/2017Typical Domestic Consumption Values for gas and electricity
  • Open letters & correspondence
21/06/2017Ofgem statement in response to letter from Secretary of State
  • Press releases
21/06/2017Data Communications Company (DCC): Regulatory Instructions and Guidance 2017
  • Decisions
21/06/2017DCC Price Control Guidance: Processes and Procedures
  • Guidance
20/06/2017External Design Advisory Group (EDAG) Meeting 13
  • Agendas, minutes and presentations
15/06/2017Project Nexus Delivery Group - 9 May 2017
  • Agendas, minutes and presentations
15/06/2017Project Nexus Delivery Group - 25 April 2017
  • Agendas, minutes and presentations
15/06/2017Project Nexus Delivery Group - 11 April 2017
  • Agendas, minutes and presentations
15/06/2017Project Nexus Delivery Group - 14 March 2017
  • Agendas, minutes and presentations
15/06/2017Project Nexus Delivery Group - 28 March 2017
  • Agendas, minutes and presentations
15/06/2017Project Nexus Delivery Group - 28 February 2017
  • Agendas, minutes and presentations
15/06/2017Project Nexus Delivery Group - 13 December 2017
  • Agendas, minutes and presentations
15/06/2017Project Nexus Delivery Group - 14 February 2017
  • Agendas, minutes and presentations
15/06/2017Project Nexus Delivery Group - 31 January 2017
  • Agendas, minutes and presentations
15/06/2017Project Nexus Delivery Group - 17 January 2017
  • Agendas, minutes and presentations
13/06/2017Project Nexus Steering Group - 25 May 2017
  • Agendas, minutes and presentations
13/06/2017Project Nexus Delivery Group - 18 October 2016
  • Agendas, minutes and presentations
13/06/2017Project Nexus Delivery Group - 1 November 2016
  • Agendas, minutes and presentations
13/06/2017Project Nexus Delivery Group - 6 September 2016
  • Agendas, minutes and presentations
13/06/2017Project Nexus Steering Group - 19 May 2017
  • Agendas, minutes and presentations
13/06/2017Project Nexus Delivery Group - 9 August 2016
  • Agendas, minutes and presentations
13/06/2017Project Nexus - Market Trials Approach
  • Agendas, minutes and presentations
13/06/2017Project Nexus Delivery Group - 29 June 2016
  • Agendas, minutes and presentations
13/06/2017Project Nexus Delivery Group - 12 July 2016
  • Agendas, minutes and presentations
13/06/2017Project Nexus Steering Group - 1 June 2017
  • Agendas, minutes and presentations
13/06/2017Project Nexus Delivery Group - 29 November 2016
  • Agendas, minutes and presentations
13/06/2017Project Nexus Delivery Group - 28 July 2016
  • Agendas, minutes and presentations
13/06/2017Response to the Scottish Government's 'Consultation on a Scottish Energy Strategy: The future of energy in Scotland'
  • Open letters & correspondence
13/06/2017Project Nexus Delivery Group - 20 September 2016
  • Agendas, minutes and presentations
13/06/2017Project Nexus Delivery Group - 15 November
  • Agendas, minutes and presentations
12/06/2017Project Nexus Steering Group 17 May 2017
  • Agendas, minutes and presentations
12/06/2017Project Nexus Steering Group - 4 May 2017
  • Agendas, minutes and presentations
12/06/2017Project Nexus Steering Group - 11 May 2017
  • Agendas, minutes and presentations
12/06/2017Project Nexus Steering Group - 13 April 2017
  • Agendas, minutes and presentations
12/06/2017Project Nexus Steering Group - 6 and 10 April
  • Agendas, minutes and presentations
12/06/2017Project Nexus Steering Group meeting - 22 March 2017
  • Agendas, minutes and presentations
12/06/2017Project Nexus Sponsors Forum - 10 May 2017
  • Agendas, minutes and presentations
09/06/2017Business Impact Target
  • Reports & plans
05/06/2017Consultation on the implementation of the Operational Performance Regime
  • Consultations & responses
02/06/2017Project Nexus - go-live decision
  • Open letters & correspondence
19/05/2017Unredacted version of the British Gas Trading Limited derogation decision
  • Decisions
16/05/2017Project Nexus go live decision pack
  • Agendas, minutes and presentations
  • Open letters & correspondence
  • Reports & plans
15/05/2017Decision to grant Npower Group PLC a temporary derogation from various elements of standard conditions 22C and 31C of their electricity and gas supply licences
  • Decisions
02/05/2017Project Nexus - FAQs as go-live approaches
  • Factsheets
27/04/2017Final Decision: Enabling consumers to make informed choices
  • Decisions
27/04/2017Switching Programme Delivery Group - Meeting 7
  • Agendas, minutes and presentations
24/04/2017Project Nexus Steering Group - 6 February 2017
  • Agendas, minutes and presentations
24/04/2017Project Nexus Steering Group - 2 March 2017
  • Agendas, minutes and presentations
24/04/2017Project Nexus Sponsors Forum - 10 October 2016
  • Agendas, minutes and presentations
24/04/2017Project Nexus Sponsors Forum - 10 August 2016
  • Agendas, minutes and presentations
24/04/2017Project Nexus Sponsors Forum - 19 May 2016
  • Agendas, minutes and presentations
21/04/2017Stakeholder views on the draft DCC business case for DCC activities during the Transitional Phase of the Switching Programme
  • Decisions
21/04/2017Switching Programme: Transitional Phase High Level Plan
  • Reports & plans
21/04/2017UKRN publishes guide on consumer engagement in regulatory decisions
  • Open letters & correspondence
21/04/2017Response to the Building Our Industrial Strategy green paper
  • Open letters & correspondence
18/04/2017Go/No Go (GONG) Criteria and Assessment Framework - Project Nexus V2
  • Guidance
07/04/2017Micro and small business engagement in the energy market 2017 – quantitative research report
  • Reports & plans
06/04/2017Minutes: Consumer groups and charities workshop
  • Agendas, minutes and presentations
31/03/2017Ofgem-BEIS Independent Suppliers Forum 16 February 2017
  • Agendas, minutes and presentations
29/03/2017Forward Work Programme 2017-18
  • Decisions
28/03/2017Open letter to MRA and SPAA Executive Committees regarding Erroneous Transfers
  • Open letters & correspondence
27/03/2017Latest Ofgem Approved Meter Installers (OAMI) list
  • Guidance
24/03/2017Approval of updated form of Smart DCC Ltd’s Charging Statement for Service Charges
  • Decisions
23/03/2017Prepayment price cap – temporary direction issued to Economy Energy Trading Ltd
  • Decisions
  • Guidance
16/03/2017Decision on margin and incentives for DCC's role within the Transitional Phase of the Switching Programme
  • Consultations & responses
  • Decisions
14/03/2017Ofgem’s Future Insights paper 4 - The futures of domestic energy consumption
  • Reports & plans
09/03/2017Switching Programme Delivery Group - Meeting 6
  • Agendas, minutes and presentations
09/03/2017Switching Programme Delivery Group - Meeting 5
  • Agendas, minutes and presentations
09/03/2017Switching Programme Delivery Group - Meeting 4
  • Agendas, minutes and presentations
09/03/2017Supplier Cost Index - previous updates
  • Charts and data
09/03/2017Supplier Cost Index: Methodology
  • Charts and data
  • Guidance
03/03/2017Future of Retail Market Regulation stakeholder workshop – 28 February 2017
  • Agendas, minutes and presentations
02/03/2017Energy complaints fall by a third in 2016
  • Press releases
28/02/2017DCC Price Control Decision: Regulatory Year 2015/16
  • Decisions
27/02/2017Switches up by nearly 30% as millions go ‘energy shopping’
  • Press releases
24/02/2017Prepayment price cap - reporting template and FAQ
  • Guidance
21/02/2017Debt Assignment Protocol: CMA remedy implementation
  • Open letters & correspondence
21/02/2017CMA Restricted Meters (RM) Remedy: communication with RM customers
  • Open letters & correspondence
14/02/2017Further consultation on DCC Baseline Margin adjustment RY 2015/16
  • Consultations & responses
07/02/2017Ofgem sets prepayment price cap to protect over four million households least able to benefit from competition
  • Press releases
07/02/2017Prepayment price cap: 1 April 2017 to 30 September 2017
  • Charts and data
  • Reports & plans
06/02/2017Switching Programme request for information query log
  • Guidance
06/02/2017Regulatory Sandbox: calling for expressions of interest
  • Open letters & correspondence
03/02/2017Beesley Lecture delivered by Dermot Nolan
  • Agendas, minutes and presentations
30/01/2017Project Nexus Steering Group (PSNG) - 23 January
  • Agendas, minutes and presentations
30/01/2017Decision to publish a statutory consultation on enabling consumer to make informed choices- proposed changes to rules around tariff comparability and marketing
  • Decisions
30/01/2017Statutory Consultation: Enabling consumers to make informed choices
  • Consultations & responses
30/01/2017Ofgem’s Future Insights paper 3 - Local energy in a transforming energy system
  • Reports & plans
30/01/2017Standards of conduct for suppliers in the retail energy market
  • Consultations & responses
30/01/2017Suppliers have to do more to help all their customers get a better deal
  • Press releases
30/01/2017Implementation of Standard Licence Condition 32A: Power to direct suppliers to test consumer engagement measures – decision to make licence modifications
  • Open letters & correspondence
30/01/2017Decision: Selection criteria for mandatory supplier testing of measures to promote domestic consumer engagement
  • Decisions
  • Open letters & correspondence
30/01/2017Enabling consumers to make informed choices – Findings from the 2016 Challenge Panel
  • Reports & plans
27/01/2017Authority decision to ‘send back’ SPAA Change Proposal 16/347 - Amendments to Prepayment Tariff Pages
  • Decisions
24/01/2017British Gas Business to pay £9.5 million for customer service failings
  • Press releases
19/01/2017Ofgem launches new Supplier Cost Index
  • Press releases
19/01/2017Monitoring trends in suppliers’ expected costs - decision
  • Decisions
19/01/2017Moving to reliable and fast switching: Switching Programme business case including Design Baseline 1
  • Consultations & responses
  • Reports & plans
18/01/2017Ofgem Consumer First Panel, Year 7, Wave 2. Be An Energy Shopper Campaign message testing
  • Reports & plans
18/01/2017Switching Programme Procurement Framework
  • Open letters & correspondence
16/01/2017Project Nexus Steering Group - 9 January
  • Agendas, minutes and presentations
11/01/2017UKRN updates stakeholders on cross-sector vulnerability information exchange and distribution project
  • Open letters & correspondence
11/01/2017Consultation on proposed updated form of Smart DCC Ltd’s Charging Statement for Service Charges
  • Consultations & responses
10/01/2017Consumer Progress Panel minutes October 2016
  • Agendas, minutes and presentations
04/01/2017Project Nexus Steering Group (PNSG) - 19 December
  • Agendas, minutes and presentations
04/01/2017Consultation on large supplier smart meter roll-out plans and annual milestones, with draft legal direction
  • Consultations & responses

Publications and updates

  • Published: 3rd Jun 2015
  • Decisions
  • 9 Associated documents
This document notifies stakeholders of the Gas and Electricity Markets Authority’s decision to proceed with the licence modification to give effect to Ofgem's white label proposals.