Warm Home Discount

The Warm Home Discount (WHD) scheme came into operation on 1 April 2011 and requires domestic energy suppliers to provide approximately £1.13 billion of direct and indirect support arrangements to fuel poor customers over four years.   

The Department of Energy and Climate Change (DECC) is responsible for WHD policy and legislation. Our role is limited to certain elements of the scheme and other organisations will be tasked to facilitate further aspects of the scheme, especially the Core Group.

Further detail about the scheme can be found in our guidance: Warm Home Discount: Guidance for Licensed Electricity Suppliers and Licensed Gas Suppliers.

Overview of the WHD scheme

The WHD scheme is divided into four different elements: the Core Group, the Broader Group, Legacy Spend and Industry Initiatives. DECC is coordinating the Core Group, while we take the lead in administering the remaining three elements.

Core Group

Support is targeted at the Core Group, which comprises the households of less well off pensioners.

A data matching exercise between the Department for Work and Pensions (DWP) and suppliers is conducted to match the details of recipients of certain elements of Pension Credit against suppliers’ customer databases. Vulnerable customers identified by this process will receive an automatic annual rebate of at least £120, rising to £140 by the end of the scheme. This part of the scheme is coordinated by DECC.

Broader Group

In addition to the Core Group, suppliers are required to provide an annual rebate to a wider group of customers who are fuel poor or in a group at risk of fuel poverty. Eligibility for these customers is set by suppliers themselves, based on the framework set by the Warm Home Discount Regulations 2011.

Legacy Spending

Under the scheme, suppliers have the option to continue to offer discounted/social tariffs or rebates to the types of vulnerable customers who have benefited from these under the Voluntary Agreement. If you are a customer of an energy supplier and would like further information on your supplier’s proposals for their Legacy Spending support, you are advised to contact your supplier directly.

Industry Initiatives

The Industry Initiative element enables suppliers to provide assistance, beyond direct financial support, to customers in fuel poverty or at risk of fuel poverty.

Questions on the scheme as a whole, and specifically on the Core Group, should be directed to DECC. Contact:

Email: enquiries@decc.gsi.gov.uk

Telephone:  0300 060 4000

Alternatively, information can be found on the DECC pages of the Government websites

Questions on how the Broader Group, Legacy Spend and Industry Initiative elements operate can be directed to our WHD Operational Team at WHD@ofgem.gov.uk

Supporting documents

Warm Home Discount: Guidance for Licensed Electricity Suppliers and Licensed Gas Suppliers

This PDF provides guidance on:

  • how we perform our functions and duties[SH8]  under the WHD scheme
  • what licensed gas and electricity suppliers need to do to comply
  • how we interpret the scheme’s provisions.

Warm Home Discount Annual Report Scheme Year 2

This PDF document is the Ofgem Annual Report on the second year (April 2012-March 2013) of the Warm Home Discount (WHD) scheme.

Publications and updates

  • Published: 8th Apr 2014
  • Guidance
  • 2 Associated documents
Purpose This document describes our proposed amendments to the existing guidance to suppliers the ‘Warm Home Discount: Guidance for Licensed Electricity Suppliers and Licensed Gas Suppliers (version 2)’.  Proposed Changes

  • Published: 30th Oct 2013
  • Reports & plans
  • 2 Associated documents
The Warm Home Discount (WHD) scheme came into effect on 1 April 2011.  

  • Published: 15th Mar 2013
  • Decisions
  • 3 Associated documents
Provides domestic electricity suppliers with guidance on the Warm Home Discount Scheme. Detailing the obligations and processes for the implementation of the scheme.

  • Published: 8th Oct 2012
  • Reports & plans
  • 1 Associated documents
Ofgem's annual report on the first year (April 2011-March 2012) of the Warm Home Discount (WHD) scheme. Ofgem's role is to administer the WHD scheme and monitor suppliers' compliance with their WHD obligations.

  • Published: 20th May 2011
  • Consultations & responses
  • 1 Associated documents
This document summarises the responses received to its consultation on the Warm Home Discount Draft Guidance for Licensed Electricity Suppliers and Licensed Gas Suppliers. It also explains the changes we have made to the final guidance document.

  • Published: 19th May 2011
  • Decisions
  • 1 Associated documents
This document provides guidance on Ofgem's role and responsibilities in the Warm Home Discount scheme, how it will undertake its duties and provide instructions to suppliers on providing information to Ofgem for compliance with the scheme...