Warm Home Discount (WHD)

The Warm Home Discount (WHD) scheme came into operation on 1 April 2011 and requires domestic energy suppliers to provide approximately £1.45 billion of direct and indirect support to fuel-poor customers over five years.   

The Department of Energy and Climate Change (DECC) is responsible for WHD policy and legislation. Our role is to administer certain elements of the scheme.

You can read more in our guidance: Warm Home Discount: Guidance for Licensed Electricity Suppliers and Licensed Gas Suppliers.

Overview of the WHD scheme

The WHD scheme has three different elements: Core Group, Broader Group and Industry Initiatives. DECC coordinates the Core Group, while we take the lead in administering the Broader Group and Industry Initiatives.

Core Group: a £140 electricity bill rebate for fuel-poor pensioners

The Core Group assists the households of less well-off pensioners, through a direct electricity bill rebate.

The Department for Work and Pensions (DWP) works with participating suppliers to identify those in receipt of Pension Credit among these suppliers’ customers.  The majority of eligible customers are identified in this way and automatically receive their rebate.

The rebate is currently worth £140, rising from £120 at the beginning of the scheme.

This part of the scheme is coordinated by DECC.

Broader Group: a £140 rebate to fuel-poor customers

Suppliers must also provide an annual rebate to a wider group of households who are fuel-poor or at risk of fuel poverty. Energy suppliers identify those eligible for this support by reference to criteria set by government. They are also able to exercise some discretion in defining eligibility, so long as support is focused on the fuel-poor or those at risk of fuel poverty. 

The criteria and guidelines are set out in the Warm Home Discount (Miscellaneous Amendments) Regulations 2015.

The rebate value for the Broader Group is equal to the Core Group, currently at £140.

Industry Initiatives: indirect help to fuel-poor customers

The Industry Initiative element of the scheme lets suppliers help fuel-poor customers, beyond giving them direct financial support. It could include energy saving advice and assistance with reducing energy debts. There is a full list of eligible assistance in the Warm Home Discount Regulations 2011.

Further information

Direct any questions on how the Broader Group and Industry Initiative elements operate to Ofgem’s WHD Operational Team at WHD@ofgem.gov.uk.

Send any questions on the scheme as a whole, and on the Core Group to DECC at  correspondence@decc.gsi.gov.uk  or call 0300 060 4000.

Alternatively, you can find information on the DECC pages of the government website.

Supporting documents

WHD Annual Report: Scheme Year 4 (2014/15)

WHD Guidance for suppliers

This document shows:

  • how we perform our functions and duties  under the WHD scheme
  • what licensed gas and electricity suppliers need to do to comply
  • how we interpret the scheme’s provisions.


Publications and updates

  • Published: 26th Apr 2016
  • Consultations & responses
  • 1 Associated documents
Read Ofgem E-Serve's response to DECC's Warm Home Discount Scheme 2016/17 consultation.

  • Published: 30th Mar 2015
  • Guidance
  • 2 Associated documents
On 12 January 2015 the government introduced The Warm Home Discount (Miscellaneous Amendments) Regulations 2015, which subsequently came into force on 11 March 2015.

  • Published: 26th Jan 2015
  • Closed: 23rd Feb 2015
  • Consultations & responses
  • 1 Associated documents
This document is a draft for comment on areas of WHD where we will be exercising some degree of discretion in our administration, or the Regulations have changed and we are proposing changes to our existing processes to reflect this.

  • Published: 12th Nov 2014
  • Consultations & responses
  • 1 Associated documents
This letter and its associated annex comprise Ofgem’s consultation response to “Warm Home Discount: extension to 2015/16”.

  • Published: 5th Nov 2014
  • Reports & plans
  • 1 Associated documents
Report produced by independent research agency OPM for Ofgem on the impact of some of the indirect support the WHD provides and if and how energy advice services can benefit vulnerable consumers.

  • Published: 5th Nov 2014
  • Open letters & correspondence
  • 0 Associated documents
New research finds energy advice provided through the Warm Home Discount is delivering warmer homes, better finances and peace of mind for vulnerable consumers.

  • Published: 31st Oct 2014
  • Open letters & correspondence
  • 0 Associated documents
Report details how much suppliers have provided in rebates.

  • Published: 2nd Oct 2014
  • Consultations & responses
  • 1 Associated documents
This letter is our response to the request for information on the uptake of the schemes by park home residents, and details some of the challenges they face in accessing the schemes. In particular, the focus of our response is on questions 25 and 26.

  • Published: 29th Jul 2014
  • Guidance
  • 6 Associated documents
This document provides guidance on how Ofgem will perform its duties under the Warm Home Discount (WHD) scheme,

  • Published: 8th Apr 2014
  • Guidance
  • 2 Associated documents
Purpose This document describes our proposed amendments to the existing guidance to suppliers the ‘Warm Home Discount: Guidance for Licensed Electricity Suppliers and Licensed Gas Suppliers (version 2)’.  Proposed Changes