About E-Serve

We deliver green energy and social schemes on behalf of government. Our expertise lies in designing, setting up and delivering large scale programmes in the sustainable energy sector. These programmes are in fields as diverse as renewable heat, renewable electricity, energy efficiency and fuel poverty.

We’ve established an impressive track record since 2009, administering schemes worth more than £6 billion a year for less than 0.5 per cent of their total value.

We have strong values that guide our work, including:

  • protecting consumers’ interests
  • ensuring value for money
  • providing great customer service
  • operational excellence in scheme administration
  • ensuring transparency and openness.

We employ over 300 staff based in our London and Glasgow offices, and we mean it when we say our people are our biggest asset. We’re always on the lookout for people from a broad range of specialisms so why not come and work for us?

If you have a query about the work we do, or about a scheme we administer, please contact us.

You can find out more about our people and expertise, and about how we’re governed, in these web pages.

Publications and updates

  • Published: 21st Mar 2016
  • News and blogs
  • 0 Associated documents
Nicola Darvill, Stakeholder and Communications Manager, explains how to apply for the Domestic Renewable Heat Incentive, the help available and how to get the application right first time.

  • Published: 3rd Mar 2016
  • News and blogs
  • 0 Associated documents
Alison Smith, Senior Compliance and Payments Manager, explains the importance of the auditing process for the Domestic Renewable Heat Incentive and what participants being audited can expect.

  • Published: 25th Feb 2016
  • News and blogs
  • 0 Associated documents
Chris Poulton, Managing Director, welcomes the first in a series of blogs from Ofgem E-Serve.

  • Published: 29th Jan 2016
  • Charts and data
  • 1 Associated documents
If you would like to find out more about the uptake of the schemes we deliver in Wales, you can view our E-Serve in Wales by Numbers 2015 booklet.

  • Published: 29th Jan 2016
  • Charts and data
  • 1 Associated documents
If you would like to find out more about the uptake of the schemes we deliver in Scotland, you can view our E-Serve in Scotland by Numbers 2015 booklet.

  • Published: 15th Sep 2015
  • Guidance
  • 1 Associated documents
Ofgem E-Serve is Ofgem’s delivery arm. If you would like to find out more about the schemes we deliver, you can view our Quick Guide to Ofgem E-Serve leaflet.