Create a BUS installer account
As an installer, you’ll need a verified BUS installer account before anyone in your business can use the scheme.
You can add multiple users to this account so they can apply for and redeem BUS vouchers on behalf of the business.
After we've created your installer account, each user will receive an email invite to use the scheme online.
For full details about creating and managing installer accounts, see chapter 4 of the BUS guidance for installers.
If you’ve signed in to your installer account online before
From here you can:
- apply for BUS vouchers
- find out how to redeem BUS vouchers
- check the status of your voucher applications and voucher redemption applications
Note: We’ll sign you out if you stay on a single page for more than 60 minutes.
Who can create an installer account
The person who creates the account must:
- have the legal authority to act on behalf of the business
- agree to be the business’s 'authorised representative' for the scheme.
An 'authorised representative' is someone whose identity we have checked and who is Ofgem’s first point of contact should we ever need to speak to someone about the account.
If your business is a limited company, the person creating the account must be a company officer (eg director or secretary) who is listed on the Companies House register.
If you are a sole trader, you will not be registered on Companies House. However, we will still need to check your identity.
How to create an installer account
The authorised representative will need to:
- download and complete the ‘Create a BUS installer account’ form
- email the form, along with all supporting evidence, to: BUS.firstname.lastname@example.org.
The full supporting evidence requirements are listed on the ‘Create a BUS installer account’ form. They include:
- a valid form of photo ID, eg passport or driving licence
- a proof of address, eg a recent utility bill
- a business bank account statement from the last 3 months.
After the account has been set up, authorised representatives can report any errors on their account to: BUS.email@example.com.
Update information on an existing installer account
Only authorised representatives can change the following information on a BUS installer account:
- business information, such as registered office address and bank account details.
- details about the authorised representative, including telling us you want to replace the existing authorised representative with a new one.
Users with 'user management' permission can add, edit or remove any users (apart from the authorised representative) associated with an installer account.
Apply for a BUS voucher
You can apply for BUS vouchers online.
You must do this from your business’s BUS installer account area.
You’ll be able to access this account area after:
- your business’s BUS installer account has been created
- we’ve sent you an invite email
- you’ve created your personal sign-in details (using the link in the invite email)
You can also use the account area to track the progress of all your business’s voucher applications and voucher redemption applications.
If you do not have your own sign-in details yet
Someone in your business will need to set you up to use the scheme. Talk to the person who initially created the installer account or anyone at your business who has permission to manage users on the account. After we’ve added to your business’s BUS installer account, you’ll receive an invite email to get set up.
If you’re unable to use the online service
Contact us: BUS.firstname.lastname@example.org
Cancel a BUS application or voucher
You can cancel
- a BUS voucher application that you’ve submitted
- a BUS voucher that’s been issued
- a BUS redemption application
Contact the BUS support team at Ofgem:
- Email: BUS.email@example.com
- Tel: 0330 053 2006
You will need to provide:
- your business’s installer account ID
- the application or voucher ID