Energy theft and meter tampering

Some people try to pay less for their gas and electricity by tampering with their meters. This is known as energy theft.

Meter tampering is illegal and dangerous. It can cause property damage, injury or death.

Energy theft also costs energy consumers in Great Britain (England, Scotland and Wales) over £1.4 billion a year.

Report energy theft

If you see signs of meter tampering, you should report it. 

When you report energy theft, you will stay completely anonymous.

You can report energy theft online via Stay Energy Safe or call 0800 023 2777.

How to identify meter tampering

Be wary of people offering to reduce your energy bills by making changes to your meter.

There are some common signs of meter tampering to look out for.

Signs of gas meter tampering

Common signs of gas meter tampering include:

  • pipes that look out of place
  • dials that are not moving or visible
  • gas supply with no credit on prepayment meters
  • the meter is back to front with no dials showing
  • the smell of gas near the meter box
  • rubber piping that should be metallic

Signs of electricity meter tampering

Common signs of electricity meter tampering include:

  • wires sticking out, wrapped around or added with clips
  • damaged casing
  • electricity supply with no credit on prepayment meters
  • a burning smell
  • smoke or sparks near the meter

Meter tampering in public places

You may come across meter tampering in public places as well as people’s homes. For example, in community halls, cafes and pubs.

If you notice sparks around counters, doors and light switches, this could be a sign of meter tampering.

If your employer locks the meter cupboard or refuses access to meters, this could also be a sign of meter tampering.

Risks of meter tampering

Meter tampering can lead to a range of issues that can cause property damage, injury or death.

Gas meter tampering can cause:

  • gas leaks
  • respiratory problems
  • unconsciousness
  • house fires
  • explosions from household appliances or light switches

Electricity meter tampering can cause:

  • meter overheating
  • meter malfunction
  • shocks and burns
  • electrocution
  • house fires

What happens if you are caught

Energy theft is a serious crime with severe consequences. Penalties include fines and up to 5 years in prison.