Publications library: Electricity retail market

This library contains links to all of our publication items related to the electricity retail market. The default setting lists all items published this year, but you can select earlier years and also filter by a specific information type using the fields at the top of the table. To keep your selection, right-click on a result of interest and open in a new tab.

To view full lists of consultations and investigations arranged by status (upcoming, open, closed and so on) please visit our dedicated sections for Consultations and Investigations.

DateTitleInformation type(s)
24/02/2017Prepayment price cap - reporting template and FAQ
  • Guidance
22/02/2017Second open letter on migration of consumers in profile classes 5-8 to half hourly settlement under P272
  • Open letters & correspondence
21/02/2017Debt Assignment Protocol: CMA remedy implementation
  • Open letters & correspondence
21/02/2017CMA Restricted Meters (RM) Remedy: communication with RM customers
  • Open letters & correspondence
14/02/2017Mandatory HHS workshop summary note and slides – 19 January 2017
  • Agendas, minutes and presentations
14/02/2017Further consultation on DCC Baseline Margin adjustment RY 2015/16
  • Consultations & responses
07/02/2017Ofgem sets prepayment price cap to protect over four million households least able to benefit from competition
  • Press releases
07/02/2017Prepayment price cap: 1 April 2017 to 30 September 2017
  • Data and statistics
  • Reports & plans
06/02/2017Switching Programme request for information query log
  • Guidance
06/02/2017Regulatory Sandbox: calling for expressions of interest
  • Open letters & correspondence
03/02/2017Beesley Lecture delivered by Dermot Nolan
  • Agendas, minutes and presentations
31/01/2017Infographic: Bills, prices and profits
  • Data and statistics
30/01/2017Decision for: Helping consumers make informed choices – proposed changes to rules around tariff comparability and marketing
  • Decisions
30/01/2017Ofgem’s Future Insights series – Local Energy in a Transforming Energy System
  • Reports & plans
30/01/2017Standards of conduct for suppliers in the retail energy market
  • Consultations & responses
30/01/2017Suppliers have to do more to help all their customers get a better deal
  • Press releases
30/01/2017Implementation of Standard Licence Condition 32A: Power to direct suppliers to test consumer engagement measures – decision to make licence modifications
  • Open letters & correspondence
30/01/2017Decision: Selection criteria for mandatory supplier testing of measures to promote domestic consumer engagement
  • Decisions
  • Open letters & correspondence
30/01/2017Statutory Consultation: Enabling consumers to make informed choices
  • Consultations & responses
30/01/2017Enabling consumers to make informed choices – Findings from the 2016 Challenge Panel
  • Reports & plans
27/01/2017Notice of Decision to impose a financial penalty on British Gas following our investigation into its compliance with its obligations under the electricity supply licence (Standard Licence Condition 12)
  • Decisions
  • Investigations
24/01/2017British Gas Business to pay £9.5 million for customer service failings
  • Press releases
19/01/2017Ofgem launches new Supplier Cost Index
  • Press releases
19/01/2017Monitoring trends in suppliers’ expected costs - decision
  • Decisions
19/01/2017Supplier Cost Index: Methodology
  • Data and statistics
  • Guidance
19/01/2017Moving to reliable and fast switching: Switching Programme business case including Design Baseline 1
  • Consultations & responses
  • Reports & plans
18/01/2017Ofgem Consumer First Panel, Year 7, Wave 2. Be An Energy Shopper Campaign message testing
  • Reports & plans
18/01/2017Switching Programme Procurement Framework
  • Open letters & correspondence
12/01/2017Future arrangements for the electricity system operator: its role and structure
  • Consultations & responses
12/01/2017Greater separation for National Grid’s system operator role
  • Press releases
11/01/2017UKRN updates stakeholders on cross-sector vulnerability information exchange and distribution project
  • Open letters & correspondence
11/01/2017Consultation on proposed updated form of Smart DCC Ltd’s Charging Statement for Service Charges
  • Consultations & responses
10/01/2017Consumer Progress Panel minutes October 2016
  • Agendas, minutes and presentations
04/01/2017Consultation on large supplier smart meter roll-out plans and annual milestones, with draft legal direction
  • Consultations & responses

Publications and updates

  • Published: 11th Nov 2016
  • Agendas, minutes and presentations
  • 5 Associated documents
See the items for discussion for the Switching Programme seminar held on 7 November 2016.

  • Published: 3rd Jun 2015
  • Decisions
  • 9 Associated documents
This document notifies stakeholders of the Gas and Electricity Markets Authority’s decision to proceed with the licence modification to give effect to Ofgem's white label proposals.