Proposals to improve outcomes for prepayment customers

We identified in our prepayment meter (PPM) review in June that consumers with PPMs face particular barriers to accessing better deals in the market. In the review we committed to developing proposals to address these barriers. This document gives the key findings of our review and our proposals. The proposals are designed to:

• help PPM customers to access more competitive tariffs
• address the costs consumers can face, ensuring these do not fall disproportionately on those least able to afford them
• ensure that PPM customers are treated fairly by their energy providers.

These proposals complement the wider work undertaken as part of Ofgem’s consumer vulnerability strategy. We welcome all views on these proposals by 25 February 2016.