Heat networks regulation: consumer protection guidance
- Publication type:
- Consultation
- Status:
- Open
- Publication date:
- Closing date:
- Topic:
- Heat networks
We are seeking your views on our draft guidance on protections for heat network consumers.
Consultation description
This consultation follows Heat networks regulation: implementing consumer protections, published by the Department for Energy Security and Net Zero (DESNZ) and Ofgem on 7 November 2024. The responses to this consultation have been analysed and the government response was published on 8 August 2025.
We are now seeking views on our draft guidance for the rules and requirements set out in our heat network authorisation conditions, relating to the Standards of Conduct, Quality of Service, Billing and Transparency, Back-billing, Heat Supply Contracts, Protections for Consumers in Vulnerable Situations, and Security of Supply.
Who should respond
The consultation will be of interest to the heat network industry, including:
- consumer advocacy groups
- industry trade associations
- energy supply companies
- local authorities
- housing associations
- managing agents, property management companies and developers
- landlords
- building owners
- heat network consumers
How to respond
Complete our online survey on Citizen Space. This survey closes on Friday 17 October 2025.