Working for consumers

Mae’r dudalen yma ar gael yn Gymraeg.

One of our primary aims is to protect the interests of Britain’s gas and electricity consumers. We do this in a variety of ways, including promoting competition and regulating monopoly network companies.

We are also committed to encouraging network companies to play a full role in a sustainable energy sector and tackling climate change.

As regulator we work closely with suppliers to improve their performance in several areas including:

Consumer First

Consumer First is our programme of independent research that we carry out to help shape and inform our key policy decisions. This includes insight from a variety of places to make sure staff from across the organisation understand the priorities, views and experiences of consumers. A wide range of consumers are involved in our research - including more vulnerable people - to make sure their needs and priorities are accounted for in our work.

For more information see: How we engage – on consumer issues

Please visit our making a complaint page if you have a complaint or enquiry relating to your energy supply company or network operator, or require information or advice on general energy issues.

 

Publications and updates

  • Published: 6th Feb 2018
  • Open letters and correspondence
  • 1 Associated documents
Read our response to NIC’s consultation on the National Insfrastructure Assessment.

  • Published: 6th Feb 2018
  • Open letters and correspondence
  • 1 Associated documents
Read our response to BEIS’ call for evidence on the cost of energy review.

  • Published: 6th Feb 2018
  • Open letters and correspondence
  • 1 Associated documents
Read our response to BEIS’ call for evidence on Building a Market for Energy Efficiency.

  • Published: 24th Jan 2018
  • Open letters and correspondence
  • 1 Associated documents
Read Ofgem’s letter welcoming the CMA’s launch of a market study on heat networks.

  • Published: 22nd Jan 2018
  • Open letters and correspondence
  • 1 Associated documents
This open letter provides details of an application from a body to be an ADR provider and invites views on the application and related issues.

  • Published: 10th Jan 2017
  • Open letters and correspondence
  • 1 Associated documents
This letter to the Secretary of State sets out how Ofgem has helped the government make progress towards the aims and targets in the Social and Environmental Guidance in 2016.

  • Published: 16th Dec 2016
  • Open letters and correspondence
  • 1 Associated documents
This is an open letter to all suppliers with obligations under the Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015.

  • Published: 10th Nov 2015
  • Decisions
  • 1 Associated documents
This letter responds to our consultation on reforming the supplier Guaranteed Standards of Performance published on 16th December 2014.

  • Published: 7th Aug 2015
  • Guidance
  • 2 Associated documents
We are publishing the criteria that we expect certified alternative dispute resolution (ADR) bodies to meet, and are accepting applications.

  • Published: 28th Jul 2015
  • Open letters and correspondence
  • 2 Associated documents
This open letter confirms our final decisions on reforms to the supplier guaranteed standards.

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