Warm Home Discount Annual Report: Scheme Year 8

Reports, plans and updates

Publication date

Industry sector

Supply and Retail Market

Scheme name


The Warm Home Discount (WHD) scheme came into effect in April 2011 and requires obligated domestic energy suppliers to provide support to fuel poor customers.

Ofgem’s role is to administer the WHD scheme and monitor suppliers’ compliance with their obligations. Following each scheme year we report to the Secretary of State on the implementation and delivery of the WHD scheme.

We have now published the eighth WHD annual report, covering the period from August 2018 to March 2019. This details the overall achievements of suppliers against their obligations for the eighth year of the scheme, the high level outcomes over the eight years, and the anticipated future of the scheme.

The report shows all suppliers were compliant with their WHD obligations, providing over £341 million of support to vulnerable consumers including £140 rebates to nearly 2.2 million vulnerable consumers.