Ofgem appoints Scottish Power to take on customers of Yorkshire Energy

Press release

Publication date

Industry sector

Supply and Retail Market

Ofgem has appointed Scottish Power to take on supplying Yorkshire Energy’s (also known as Daisy Energy) 74,000 domestic customers and a small number of non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.

Scottish Power is offering customers a competitive tariff.  Outstanding credit balances, including money owed to both existing and former domestic customers of Yorkshire Energy, will also be honoured. Scottish power will absorb a significant portion of the costs of honouring customers’ credit balances and the migration of customers.

For existing customers, energy supplies will continue as normal as they switch over to Scottish Power on Sunday 6 December 2020. 

Customers of Yorkshire Energy will be contacted over the coming days about the changes. If customers wish to switch supplier they should shop around. Customers will not be charged exit fees if they decide to switch to another supplier.

Philippa Pickford, Ofgem’s director of retail, said:

“I am pleased to announce we have appointed Scottish Power for the customers of Yorkshire Energy. Their energy supply will continue as normal and domestic customer credit balances will be honoured.

“Scottish Power will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”

Yorkshire Energy customers can email Scottish Power on contactus@scottishpower.com or call 0800 559 3309  - the call centre will be open at 9am Monday 7 December. In an emergency situation prior to this please contact Scottish Power on this number.

Scottish Power will be in touch with customers with direct debits to explain how to set up their account.

More information for Yorkshire Energy customers can be found on the Ofgem website.

Notes to editors

  • Yorkshire Energy’s customers will be supplied by Scottish Power as of Sunday 6 December 2020. Accounts will be fully set up over the coming weeks.Scottish Power will be in touch with customers in the coming days. Any questions customers have should be directed to ScottishPower’s website or email contactus@scottishpower.com. Customers can phone 0800 559 3309 - a dedicated phone line which will be operational from Monday 7 December at 9am
  • Scottish Power will honour the credit balances of current and former domestic Yorkshire Energy customers.
  • Current and former customers who owe money, or are in debit to Yorkshire Energy should wait to hear from Scottish Power or Yorkshire Energy’s administrators.
  • Scottish Power will be in touch with customers with direct debits to explain how to set up their account.
  • Customers can find support and advice on the Ofgem website. Alternatively, if they need additional support, they can call Citizens Advice on 0808 223 1133 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem

Further information

For media, contact

Stephen Roberts: 0792 882 9824 / stephen.roberts@ofgem.gov.uk

Media out of hours mobile: 0792 882 9894 (media calls only)

General enquiries (non-media)

If you are an energy customer looking for help and advice, including complaints about energy firms, please see our Household gas and electricity guide. Citizens Advice also provide a free, impartial helpline service across a range of issues on 0808 223 1133.

We also regularly share news and post general advice to help consumers get the most out of their energy services via our @Ofgem twitter and Facebook pages. If you have an enquiry or complaint relating to Ofgem’s policies or functions, contact us at consumeraffairs@ofgem.gov.uk or on 020 7901 7295.

For all other non-media related enquiries, please visit our Contact us page.

About Ofgem

Ofgem is Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. We do this by:

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  • Stamping out sharp and bad practice, ensuring fair treatment for all consumers, especially the vulnerable.
  • Enabling competition and innovation, which drives down prices and results in new products and services for consumers.

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