Yorkshire Energy Customers: Your questions on new supplier Scottish Power

Yorkshire Energy customers will be transferred to a new contract with Scottish Power from Sunday 6 December 2020. Scottish Power will then contact all customers to explain what happens next.

If you haven't heard from them within a few days, please get in contact using the details below.

Website: https://www.scottishpower.co.uk/solr/yorkshire-energy

Phone: 0800 559 3309

Email: contactus@scottishpower.com

They have put you on a deemed tariff rate and will now contact all ex-Yorkshire  Energy customers to let them know personalised tariff information. 

You can shop around or ask them to put you on a different tariff. You won’t be charged any exit fees.

For clear advice on how to shop, see our guide: How to switch and shop for a better deal.

Our advice is not to switch immediately, but wait until Scottish Power has been in touch with you. They will contact you with personalised information about your tariff.

Your account will be fully set up with them in the coming weeks. Scottish Power will contact you at this point to confirm once this has happened.

If customers wish to change their tariff or switch supplier, they should ask to be switched to another Scottish Power tariff, or shop around. You won’t be charged any exit fees. Waiting for them to contact you will be the smoothest way for any credit balances domestic customers had with Yorkshire Energy honoured by Scottish Power.

For clear advice on how to shop, see our guide: How to switch and shop for a better deal.

Scottish Power will honour customers’ credit balances for both current and past customers of Yorkshire Energy who are owed money.

Scottish Power will review details of any debt or credit on your account. Wait for them to contact you with relevant instructions. They will also be able to answer any questions you may have on debt or credit on your account. The review process may take a several weeks as Scottish Power needs to receive and review records from Yorkshire. When calculating your credit balance, they will deduct any unbilled charges for your supply by Yorkshire.

If you have switched and owed Yorkshire Energy money, including if you were paying this money back, the administrators or Scottish Power will be in contact with you to discuss repayment arrangements.

Scottish Power will honour credit balances for both current and past domestic customers of Yorkshire Energy who are owed money.

Scottish Power will review details of any debt or credit on your account. Wait for them to contact you with relevant instructions. They will also be able to answer any questions you may have on credit on your account. The review process can take some time. When calculating your credit balance, Scottish Power will deduct any unbilled charges for your supply by Yorkshire Energy.

You don’t need to cancel your direct debit, but can if you wish to. Scottish Power will be in touch with you about whether your existing direct debit will remain in place, or whether they will set up a new direct debit .

You don't need to worry if you’ve already cancelled your direct debit. Scottish Power will be in touch with you to set up a new customer account and direct debit. They will also be able to tell you what will happen with any credit balance you may have with Yorkshire Energy.”

Some customers with newer models of smart meter should see no loss in smart functionality. Unfortunately customers with older smart meter models will see a loss of smart functionality, but their supplies will continue uninterrupted. Scottish Power will upgrade these older meters for any customers who request it. 

Scottish Power is not required to take on any unresolved complaints relating to Yorkshire Energy.

However, if you believe your complaint is still ongoing, once Scottish Power contact you, please discuss with them how the issue can be resolved.

If your complaint was open with the Ombudsman, they will be in contact with you in due course to discuss next steps.

Scottish Power will contact Yorkshire Energy customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Scottish Power customer contact team.

Website: https://www.scottishpower.co.uk/solr/yorkshire-energy/

Phone: 0800 559 3309

Email: contactus@scottishpower.com

Yorkshire Energy’s administrators are Deloitte LLP. 

Email: vmistry@deloitte.co.uk 

Telephone: 0121 695 5503
 

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.

• Citizens Advice consumer helpline (opens another website)
• Telephone: 0808 223 1133 - Monday to Friday, 9am to 5pm

Ofgem's role

You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.