- 15% more energy accounts were switched in 2015, in comparison with 2014.
- Highest number of switches since 2011, with over 40% of these to independent suppliers.
- Independent advice on shopping around for a better energy deal can be found at Ofgem’s Be an Energy Shopper website.
New figures published today by energy regulator, Ofgem, show that 6.1 million domestic energy supply accounts were switched in 2015, a 15% increase on 2014.
Through its Be an Energy Shopper campaign, Ofgem has been advising consumers to shop around for a better deal on their energy bills. Many consumers could save around £200 by switching, and those who haven’t switched for a while or never switched, could save considerably more.
Ofgem has also referred the energy market to the Competition and Markets Authority (CMA) for a full inquiry. The regulator is committed to working with the CMA on its findings to ensure the market works better for all consumers.
Rachel Fletcher, Ofgem senior partner said: “It’s encouraging to see switching levels at their highest level for four years. With more than 30 suppliers active in the energy market and hundreds of pounds of savings to be made, it’s a great opportunity to shop around.
“Whether customer service, price or both is what’s most important to you, remember you always have a choice. If your energy company isn’t up to scratch, vote with your feet and walk away. Use our Be an Energy Shopper website to see how you could switch to a better deal.”
Notes to editors
1. Breakdown of switching statistics
15% increase in switches translates to 820,421 more switches in 2015 than in 2014.
See data on customer satisfaction, complaints handling and Ombudsman referrals.
About Ofgem and Be an Energy Shopper
Ofgem is the independent energy regulator for Great Britain. Its priority is to make a positive difference for consumers by promoting competition in the energy markets and regulating networks.
Ofgem also runs the public information campaign Be An Energy Shopper to give impartial advice on how to compare energy tariffs to get a better deal. View its easy guide and a list of accredited comparison sites under the Ofgem Confidence Code at www.goenergyshopping.co.uk.
For facts, figures and information about Ofgem’s work, see Energy market facts and figures.
For further press information, contact:
Lisa O’Brien: 020 7901 7426
Dafydd Wyn: 020 3263 9943
Out of hours media contact number: 07766 511470