Licence guide: safety and vulnerable consumer protections


Publication date

Industry sector

Supply and Retail Market

This is a thematic guide to help stakeholders navigate and understand the rules that apply relating to safety of energy supply, and specific protections for consumers in vulnerable situations.

The guide sets out relevant licence conditions, guidance and other related documents in one place. It’s mostly relevant for suppliers of domestic consumers, but some of the rules on safety also apply to suppliers of non-domestic consumers.

This guide is intended as a helpful tool only, and does not modify or replace the conditions in the gas and electricity supply licences. Suppliers should continue to refer to the conditions outlined in the most recent versions of these documents.