The Enforcement Guidelines


As part of our duty to regulate the way in which energy business behave, it is important that we can act decisively to put things right if businesses breach their obligations.

The Enforcement Guidelines describe how we will use our enforcement powers in such situations, how we will provide redress and remedies for consumers, and how breaches of infringements will be punished or deterred.

The guidelines also set out a number of enforcement tools we may use as an alternative to exercising out statutory enforcement powers.

The aim of these guidelines is to bring greater clarity, consistency and transparency to our enforcement policies and processes, and to reflect changes that we have made to maximise the impact and efficiency of our work.

This version of the Guidelines came into effect on 10 October 2017, replacing previous versions first published in September 2014 and then amended in September 2016.