The Enforcement Guidelines

 As part of Ofgem’s duty to regulate the way in which businesses in the energy sector behave, it is important that we can act swiftly and decisively to put things right if businesses fail to meet their obligations, including where they demonstrate poor behaviours or conduct.

The Enforcement Guidelines describe how we may use our enforcement powers and tools in situations relating to breaches and infringements, how our decision-making process works, how we will provide redress and remedies for consumers, and how breaches or infringements will be addressed and deterred.

The guidelines also set out a number of enforcement tools we may use as an alternative to exercising our statutory enforcement powers.

The aim of these guidelines is to provide greater clarity, consistency and transparency to our enforcement policies and processes and to describe the framework we have in place to maximise the impact and efficiency of our work.

This version of the Guidelines came into effect on 23 March 2022, replacing previous versions first published in September 2014 and October 2017.