Code Administrators' Performance Survey Findings - 2018


Publication date

On 31 March 2016, we published our Code Governance Review (Phase 3) (CGR3) Final Proposals, including our decision that Ofgem should commission an independent third party to undertake a cross-code survey on code administrators’ performance.  Following a competitive tender process we commissioned Future Thinking, an independent research agency, to undertake the survey. The results from the first survey were published to our website on 20 April 2017. Following a further competitive tender process we again commissioned Future Thinking to undertake a second survey.

The main objectives of the survey were to:

  • identify best practice in how the code administrators are carrying out their role; and
  • collect research data on the nature of the service, its efficacy and levels of satisfaction, as well as the nature of any particular issues.

The report documents comprise an introductory letter from Ofgem, a main overall report, and subsidiary reports focusing on the findings on each code separately.