Avro Energy customers: Your questions on new supplier Octopus Energy

Guidance

Publication date

Industry sector

Supply and Retail Market

We have appointed Octopus Energy to take on the 580,000 domestic customers of Avro Energy, which is ceasing to trade.

This appointment will take effect on 26 September 2021.

This guide will answer some of your questions on what happens now.

Your supply 

 

Your contract 

 

Switching supplier 

 

Accounts in debt or credit 

 

 

 

 

 

Payments through direct debit 

 

 

Smart meters 

 

Government and social schemes

 

Complaints and contacts 

 

Enquiries 

Octopus Energy will contact Avro Energy customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Octopus Energy customer contact team. 

www.octopus.energy/avro

avro@octopus.energy

Avro Energy’s administrators 

We will publish contact details here when these are available. 

Further help and advice  

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you can contact: 

Citizens Advice if you are based in England and Wales. 

Advice Direct Scotland if you are based in Scotland. 

Ofgem's role 

You can read more about our powers to protect consumers when suppliers go out of business in our online guide.