We have appointed Octopus Energy to take on the 580,000 domestic customers of Avro Energy, which is ceasing to trade.
This appointment will take effect on 26 September 2021.
This guide will answer some of your questions on what happens now.
Accounts in debt or credit
Payments through direct debit
Government and social schemes
Complaints and contacts
Octopus Energy will contact Avro Energy customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Octopus Energy customer contact team.
Avro Energy’s administrators
We will publish contact details here when these are available.
Further help and advice
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you can contact:
Citizens Advice if you are based in England and Wales.
For textphone, dial 18001 followed by the helpline number.
Advice Direct Scotland if you are based in Scotland.
Visit the energyadvice.scot website
Call 0808 196 8660 or use their online webchat
You can read more about our powers to protect consumers when suppliers go out of business in our online guide.