Toto Energy customers: Your questions on new supplier EDF Energy

Guidance

Publication date

Company

EDF Energy Limited Toto Energy Limited

Industry sector

Supply and Retail Market

We have appointed EDF Energy to take on the 134,000 customers of Toto Energy after it ceased trading.  

This appointment will take effect on Sunday 27 October 2019, following a competitive process Ofgem has run to get the best deal for customers. 

This guide will answer some of your questions on what happens now.

Your supply

Your contract

Switching supplier

Accounts in debt or credit

Payments through direct debit

Prepayment meter customers 

Smart meter customers

Complaints and contacts

Enquiries

EDF will contact Toto Energy’s customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the EDF customer contact team.

Toto Energy’s administrators

KPMG has been appointed as the administrator for Toto Energy. They can be contacted at: totoenergy@kpmg.co.uk

Further help and advice

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.

Ofgem's role

You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.