Proposals for a new Consumer Vulnerability Strategy

Publication date: 28th September 2012
Closing date: 3rd December 2012
Policy areas: Domestic consumers
Electricity - retail markets
Gas - retail markets
Status: Closed (pre-June 2013)

This consultation paper outlines Ofgem’s proposals for a new Consumer Vulnerability Strategy and sets out a proposed annual work plan for 2013/14 aimed at helping to protect consumers in vulnerable positions.

Consultation document

Proposals for a new Consumer Vulnerability Strategy

Response documents

AgeUK Vulnerable Consumers' Strategy Response
Association for the Conservation of Energy Vulnerable Consumers' Strategy Response
British Gas Vulnerable Consumers' Strategy Response
Calor Gas Ltd Vulnerable Consumers' Strategy Response
Centre for Consumers and Essential Services Vulnerable Consumers' Strategy Response
Citizens Advice Bureau Vulnerable Consumers' Strategy Response
Consumer Focus Vulnerable Consumers' Strategy Response
Ecotricity Vulnerable Consumers' Strategy Response
EDF Energy Vulnerable Consumers' Strategy Response
Energy Action Scotland Vulnerable Consumers' Strategy Response
EnergyUK Vulnerable Consumers' Strategy Response
EON Vulnerable Consumers' Strategy Response
Money Advice Trust Vulnerable Consumers' Strategy Response
National Energy Action Vulnerable Consumers' Strategy Response
npower Vulnerable Consumers' Strategy Response
SSE Vulnerable Consumers' Strategy Response
Wales and West Utilities Vulnerable Consumers' Strategy Response