Open letter on Ofgem’s advanced meter rollout investigations and the smart meter rollout

Publication date
31st October 2018
Information types
Policy areas

Following the conclusion of the advanced meter rollout (AMR), Ofgem opened investigations into British Gas, E.ON and npower’s compliance with the AMR obligation. In December 2015 and January 2017, Ofgem reached settlements with E.ON and British Gas of £7 million and £4.5 million respectively for failing to comply with the AMR obligations. In September 2018, the Enforcement Decision Panel (EDP) issued its determination of Ofgem’s final AMR investigation. The EDP imposed a penalty on npower of £2.4 million and the decision concludes the last of three investigations.

As we enter the final two years of the smart meter rollout, there are a number of lessons to be learned from the rollout of advanced meters that are worth highlighting as suppliers work to meet their smart meter obligations. The open letter sets out some of these lessons.