Ofgem responds to EUK figures on customers affected by gas metering and billing issue
Press release
Publication date
Industry sector
Supply and Retail Market
Today, Energy UK published figures on the number of live accounts affected by a gas metering and billing issue.
An Ofgem Spokesperson said: “When things go wrong, Ofgem expects suppliers to act quickly to put things right. Suppliers have moved quickly to identify the small number of customers affected by this gas meter billing issue.
“Ofgem welcomes suppliers’ promise to refund customers who have been overcharged promptly and will ensure that they receive repayment as soon as possible.
“Customers do not need to do anything. Those affected will be contacted by their supplier.”
Read our open letter to gas suppliers on the charging error and our statement on Energy UK gas meter billing issue.