Ofgem launches investigation into annual statements for SSE prepayment customers

Press release

Publication date

Ofgem has launched an investigation into SSE’s ‘cheapest tariff’ messaging in annual statements sent to its prepayment customers. The investigation will examine whether SSE failed to provide accurate information about the cheapest tariffs that customers could switch to and make savings. 

Notes to editors

  1. For more information on the licence conditions we are examining see our investigation into SSE and its compliance with its obligations under the gas and electricity supply licences (Standard Licence Conditions 31A and 25C)
  2. Ofgem’s licence conditions require suppliers to provide customers with tariff information on annual statements. The information that must be provided includes the tariff customers are on, details of their annual spend and whether how much they can save by switching to the supplier’s cheapest tariff, if they are not already on it. This gives customers the crucial information they need to manage their account, and helps prompt them to switch supplier for a better deal. Suppliers are also required to take all reasonable steps to provide information that is complete, accurate and not misleading.
  3. The opening of this investigation does not imply that we have made any findings about non-compliance.

Further information

For media, contact:

Ruth Somerville: 0207 901 7460

Media out of hours mobile: 07766 511470 (media calls only)

For investors, contact:

Martin Young: 0207 901 7114 

About Ofgem

Ofgem is the independent energy regulator for Great Britain. Its priority is to make a positive difference for consumers by promoting competition in the energy markets and regulating networks.

For facts, figures and information about Ofgem’s work, see Energy facts and figures or visit the Ofgem Data Portal

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