Ofgem ensures secure energy supplies for GB Energy Supply customers

Publication date
26th November 2016
Information types
Policy areas

GB Energy Supply has ceased trading. Ofgem has existing procedures in place to ensure that their customers can have confidence that their energy supply will continue, and that domestic customer’s outstanding credit balances are protected. We’ll now take steps towards appointing a new supplier to take over the 160,000 customers who were with GB Energy Supply.

Ofgem will run a process to choose the supplier which will best protect the interests of GB Energy Supply customers.

Our advice is that GB Energy Supply’s domestic customers should take a meter reading today and wait until their new supplier contacts them and tells them what to do about any credit balances they might have with GB Energy Supply. Once they’ve been contacted, customers should ask to be put on the cheapest deal or shop around for a cheaper supplier. They won’t be charged exit fees.

Rachel Fletcher Ofgem’s Senior Partner for Consumers and Competition said: “In any competitive market companies will fail, this is why we have procedures in place to ensure customers’ energy supplies are always secure.

“If you are a customer of GB Energy Supply there is no need to worry as we will ensure your energy supplies are safe. Ofgem are actively working with the industry to ensure your transition to a new supplier is as smooth as possible. While this process is underway our advice is not to do anything as you can continue to rely on your energy supply as normal.”

“We will work to appoint a new supplier as soon as possible and they will be in touch with you. Updates will be available from our website www.ofgem.gov.uk or through our twitter feed @ofgem.”

Notes to editors

  1. More advice and support contact details for consumers is available at https://www.ofgem.gov.uk/ofgem-safety-net

About Ofgem

Ofgem is the independent energy regulator for Great Britain. Its priority is to make a positive difference for consumers by promoting competition in the energy markets and regulating networks.

For facts, figures and information about Ofgem’s work, see Energy facts and figures or visit the Ofgem Data Portal

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