Notice of Decision to impose a financial penalty on British Gas following our investigation into its compliance with its obligations under the electricity supply licence (Standard Licence Condition 12)

Publication date
27th January 2017
Information types
Policy areas

The Authority has decided to impose a financial penalty on British Gas following an investigation by Ofgem into its failure to comply with Standard Licence Condition 12 of the Electricity Supply Licence (SLC 12), in relation to advanced meters for non-domestic premises.

The Authority found that British Gas breached SLCs 12.18 and 12.21. The provisions of SLC 12 govern the supply of electricity to relevant premises through advanced meters. British Gas admitted the breaches.

The Authority decided to impose a financial penalty of £1 on British Gas. This is in addition to £4.5 million (less £1) that British Gas agreed to pay in consumer redress to the Carbon Trust. These monies are to be used to help businesses across Great Britain save energy via energy saving audits and advice, and installation of energy efficiency measures.

Furthermore, British Gas agreed to increased levels of monitoring of the meter points at relevant premises which have not yet been installed with an advanced meter.