New suppliers join Warm Home Discount scheme for 2016-17

Press release

Publication date

Scheme name

WHD

Ofgem E-Serve has set the obligation levels for energy suppliers participating in the sixth year of the Warm Home Discount scheme (August 2016 – May 2017).

Following the introduction of the Warm Home Discount (Miscellaneous Amendments) Regulations 2016 a new supplier, Extra Energy, has joined the scheme for the first time after it exceeded the customer number threshold at which participation becomes mandatory.

Also for the first time since the scheme’s inception three energy suppliers: Our Power, GB Energy, and Bristol Energy have decided to voluntarily participate.

Voluntary participants offer support only under the Core Group element of the scheme, meaning from this winter their customers will be able to benefit from a £140 annual rebate on their energy account, if they or their partner’s name is on the bill and they receive the Guarantee Credit element of Pension Credit.

David Fletcher, Associate Director of Energy Efficiency and Social Programmes at Ofgem E-Serve, said: “We’re pleased to see the voluntary suppliers join the increased number of suppliers who will be delivering rebates under the Warm Home Discount scheme.

“It means eligible customers will have a wider range of suppliers to choose from whilst still being able to benefit from rebates on their energy bills. We look forward to working with these suppliers as part of our scheme administration duties”.

Jo Smith, Head of Pricing at Extra Energy, said: “The Warm Home Discount is an integral part of ensuring the most vulnerable customers receive the assistance they need with their energy bills.

“We are delighted at having become part of the programme and we are actively looking to broaden our offer further to help support even more potentially vulnerable customers over the winter months.  Extra Energy are determined to ensure that no one pays over the odds for their energy bills, and we are confident that more competition in the market place would drive down overall prices for all customers.”

Dawn Muspratt, Founding CEO of Our Power, said: “Our Power are excited to be able to volunteer for the Warm Homes Discount. The ability to offer the core group this discount on top of our already competitive tariff allows us to continue our aim of reducing fuel poverty and provide our customers with the ability to keep their homes warm during the winter months”.

Luke Watson, Managing Director of GB Energy, said: “GB Energy was set up to provide people with the best value energy deals possible and it’s important that we can offer the best deals to everyone, especially the most vulnerable customers. The more suppliers that volunteer for the Warm Home Discount scheme, the better.”

Peter Haigh, Managing Director of Bristol Energy, said: “One of the reasons Bristol Energy was set up to was to tackle the very real issue of fuel poverty. So volunteering to offer the Warm Home Discount to our customers was the right and obvious thing to do.

"It’s often the smaller companies who can offer the more competitive deals. By combining our tariffs with the discount, we can help the core group to keep warm this winter. And we’d encourage all smaller energy suppliers to do the same.”

Notes to Editors

The WHD is a key government scheme tackling fuel poverty in Great Britain. It obligates larger energy suppliers with over 250,000 customers to provide support to those in, or at risk of, fuel poverty.

This consists of the provision of £140 rebates under the Core Group and Broader Group element of the schemes, and separate Industry Initiatives which allow for a broader range of support to be provided to these customers.

More information on the WHD scheme is available on our website, and we can be contacted at WHD@ofgem.gov.uk. Please note that while Ofgem administers the non-core element of the scheme, the Department for Business, Energy & Industrial Policy set the overall scheme policy and administer the Core Group element of the scheme.

A full list of obligated and voluntary suppliers offering the WHD

About Ofgem E-Serve

Ofgem E-Serve delivers green energy and social schemes on behalf of government. Our expertise lies in designing, setting up and delivering large scale programmes in the sustainable energy sector. These programmes are in fields as diverse as renewable heat, renewable electricity, energy efficiency and fuel poverty. We’ve established an impressive track record since 2009, administering schemes worth more than £6 billion a year for less than 0.5 per cent of their total value.

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