Investigation into Utilita and its compliance with its obligations under the gas and electricity supply licences, Standard Licence Condition SLC 28A (pre-payment charge restriction)

Opened:
Jan 2020
Regulation Area:
Sectoral Regulations
Breach Area:
Billing

We are investigating whether Utilita Energy Limited (Utilita) breached the licence condition relating to the price cap for pre-payment meter customers.

SLC 28A relates to the introduction of the prepayment charge restriction, more commonly known as the PPM price cap. This SLC requires suppliers to ensure that charges for energy do not exceed the maximum permitted charges under the price cap.

The PPM price cap came into force on 1 April 2017. The cap is temporary, and applies to prepayment meter customers on a non-fixed deal and without an interoperable smart meter. Suppliers can price to the level of the cap or below it, but cannot charge more.

The opening of this investigation does not imply that we have made any findings about non-compliance by Utilita.

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