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Direction issuing the Stakeholder Engagement and Consumer Vulnerability Incentive Guidance for RIIO-ED1

Decision

Publication date

1 April 2016

Industry sector

Distribution Network

Related information

Decision on the Stakeholder Engagement Incentive 2014-15: Electricity Distribution

Decision for

Notice under Part H of Charge Restriction Condition (CRC) 2C (Broad Measure of Customer Service Adjustment) of the proposed text of the Stakeholder Engagement and Consumer Vulnerability Guidance

It is important that network licensees engage with stakeholders and help address consumer vulnerability – the RIIO-ED1 Stakeholder Engagement and Consumer Vulnerability (SECV) Incentive drives network companies to do this.

We issued a notice on this guidance on 2 March 2016, and considered the responses we received. This direction formally issues the SECV Guidance document.

Main document

Direction to issue the Stakeholder Engagement and Consumer Vulnerability Guidance Document

Subsidiary documents

Electricity Distribution SECV Guidance Document