Warm Home Discount (WHD)

Telephone service update

Our telephone lines will be closed on the following dates: 

• Friday 26 September from 12:30pm onwards due to a local public holiday 

• Monday 29 September, closed all day due to a local public holiday 

• Tuesday 30 September to Friday 3 October, closed all day due to industrial action 

Normal service will resume on Monday 6 October. 

You can still contact us by email during this time. 

Contact us

To contact the Warm Home Discount team at the Department for Energy Security and Net Zero you can call the helpline or write to the address below:

Warm Home Discount helpline
Telephone: 0800 030 9322
Monday to Friday, 8am to 6pm
Find out about call charges

Warm Home Discount Scheme 
PO Box 14127 
Selkirk 
TD7 9AH

To enquire about Industry Initiatives or any other queries you might have that can’t be answered on our web pages contact whd@ofgem.gov.uk.

Guidance for England and Wales

Guidance for Scotland

To view previous versions of guidance please visit the publications library.

To view annual reports, interactive charts and data on the Warm Home Discount scheme since it launched in 2011 visit the reports and data page.

We take allegations of fraud seriously. To find out how to report suspected fraud, and our role in preventing it, please see our section on Counter fraud.

We want you to be happy with the services you receive. If you are unhappy you may want to make a complaint. Find out how to complain about Ofgem.