Warm Home Discount (WHD)
Contacts
Contact us
To get in touch with the Warm Home Discount team at the Department for Energy Security and Net Zero, please use the address and telephone number provided below
Warm Home Discount Scheme
PO Box 970
Preston
PR2 0FX
Telephone number: 0800 030 9322
The telephone number will take general enquiry calls between the dates of 27th October 2025 and 31st March 2026.
To enquire about Industry Initiatives or any other queries you might have that can’t be answered on our web pages contact whd@ofgem.gov.uk.
Guidance documents for suppliers
Guidance for England and Wales
To view previous versions of guidance please visit the publications library.
Reports and Data
To view annual reports, interactive charts and data on the Warm Home Discount scheme since it launched in 2011 visit the reports and data page.
Counter Fraud
We take allegations of fraud seriously. To find out how to report suspected fraud, and our role in preventing it, please see our section on Counter fraud.
Complaints
We want you to be happy with the services you receive. If you are unhappy you may want to make a complaint. Find out how to complain about Ofgem.