Third Party Intermediaries (TPI) Programme

Third Party Intermediaries (TPIs) include switching websites, energy brokers and energy efficiency advice providers who interact with energy consumers. TPIs can offer advice and products to assist with a range of functions including energy procurement, efficiency and management.

TPIs who operate within the energy market  do so under a wide range of business models and serve a range of consumers from household consumers to large business consumers. TPIs are not subject to direct sectoral regulation in the same way as energy suppliers by Ofgem. They are subject to regulation under general consumer protection rules, and in some cases have signed up to voluntary agreements governing their business practices and interactions with consumers.

Over time TPI services within Great Britain’s gas and electricity retail markets have increased. Given market developments, including the Retail Market Review and smart metering we expect the TPI market to evolve and proliferate.

We are mindful of the potential benefits and risks this poses, and are currently progressing a number of projects that consider improvements in TPIs’ services that will enhance consumer experience of engaging with TPIs.

Our TPI Programme will consider the enduring long term regulatory framework for TPIs as well as bespoke regulatory measures to address specific segments of the energy retail markets covering household and business consumers. You can find information and guidance arising from this work in the publications and updates list at the bottom of this page.

Third Party Intermediaries (TPI) Programme working group

As part of the TPI Programme, we are keen to work closely with stakeholders and seek their input for developing our policy proposals. So far this has involved consumer research and engagement with industry stakeholders as well as working group discussions with TPIs, suppliers and consumer groups.

You can view agendas, meeting notes and relevant research findings at:

Third Party Intermediaries (TPI) Programme working group

 

Publications and updates

  • Published: 23rd May 2016
  • Open letters and correspondence
  • 1 Associated documents
This letter sets out our position in relation to the Confidence Code Whole of Market requirement following the CMA’s Provisional Decision on Remedies.

  • Published: 21st May 2015
  • Agendas, minutes and presentations
  • 2 Associated documents
This is a note from the workshop Ofgem held on domestic third party intermediaries: Confidence Code and other issues on 13th November 2014.

  • Published: 15th May 2015
  • Agendas, minutes and presentations
  • 2 Associated documents
This note summarises the discussions of a roundtable of stakeholders on the provision of face-to-face services by TPIs.

  • Published: 24th Mar 2015
  • Factsheets, Guidance
  • 1 Associated documents
Ofgem has worked with Citizens Advice to update its factsheet for small businesses on working effectively with third party intermediaries (TPIs).

  • Published: 10th Mar 2015
  • Open letters and correspondence
  • 1 Associated documents
This open letter clarifies issues relating to information flows between suppliers and TPIs, including access and format of tariff data, and directs stakeholders towards various ongoing activities of interest.

  • Published: 5th Mar 2015
  • Open letters and correspondence
  • 1 Associated documents
This document sets out the next steps in the non-domestic TPI code of practice project following the cross-industry working groups in Q3/4 2014.

  • Published: 30th Jan 2015
  • Closed: 27th Feb 2015
  • Consultations and responses, Open letters and correspondence
  • 8 Associated documents
This document sets out our envisaged drafting to reflect policy changes to the Code decided on in January 2015.

  • Published: 2nd Dec 2014
  • Agendas, minutes and presentations
  • 1 Associated documents
A summary of the industry feedback received by Ofgem on the proposed non-domestic third party intermediary (TPI) Code of Practice.

  • Published: 7th Aug 2014
  • Closed: 2nd Oct 2014
  • Consultations and responses
  • 21 Associated documents
This document set out our strategy and priorities for domestic TPIs, and sets out our proposals to enhance the Confidence Code for price comparison sites.

  • Published: 14th Feb 2014
  • Closed: 30th Jun 2014
  • Consultations and responses
  • 41 Associated documents
This document examines key issues and sets out our proposals to enhance current regulations to protect the interests of existing and future business consumers engaging with TPIs.

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