Retail Market Review

We launched the Retail Market Review in late 2010 due to concerns that the energy market was not working effectively for consumers.

The review recognised that while we had seen some improvements since the 2008 Energy Supply Probe, many of the barriers to effective consumer engagement remained. These barriers included the complexity of tariff options, the poor quality of information provided to consumers and low levels of trust in energy suppliers. 

Where we are now

We have worked with Office of Fair Trading and the Competition and Markets Authority (CMA) to carry out a review of competition in the GB energy market. This found that competition wasn't working as well as it should for consumers and led us to make a market investigation reference to the CMA. You can find out more at State of competition in the energy market assessment.

Following the CMA review we have implemented changes to the Retail Market Review rules and we propose to make further changes. We had always envisaged that a number of the Retail Market Review rules would help to reset the market and would likely be removed over time.

Key publications arising from the Retail Market Review

The key publications arising from the review are our final proposals and the new Standards of Conduct:

Domestic consumers

The Retail Market Review – Implementation of Simpler Tariff Choices and Clearer Information [pdf]
Implementation of the domestic Standards of Conduct –decision to make licence modifications

Non-domestic (micro-business) consumers

Implementation of the Retail Market Review non-domestic proposals – decision to make licence modifications (June 2013)
New standards of conduct for suppliers - business consumers

You can find a full list of all publications associated with the review at the bottom of this page.

Engagement and working groups within the Retail Market Review

We sought significant input from a range of stakeholders within the review. This involved consumer research as well as hosting roundtable discussions with industry stakeholders, including suppliers and consumer groups. You can find out more about our engagement work and view associated publications at:

Retail Market Review: engagement and working groups

Publications and updates

  • Published: 17th May 2013
  • Closed: 18th Jun 2013
  • Consultations and responses
  • 1 Associated documents
This document is a statutory consultation on our Standards of Conduct proposals.

  • Published: 17th May 2013
  • Other
  • 1 Associated documents
Non-domestic TPI Code summary of Ofgem views April 2013

  • Published: 11th Apr 2013
  • Reports and plans
  • 7 Associated documents
This document gives an overview of the third set of Consolidated Segmental Statements from the big six energy companies in GB, relating to 2011. These show the separate revenues, costs and profits for the companies’ generation and supply businesses.

  • Published: 27th Mar 2013
  • Closed: 23rd Apr 2013
  • Consultations and responses
  • 28 Associated documents
This document contains Ofgem's final proposals on the Retail Market Review (RMR). It proposes a new set of rules for energy retail markets that will make it radically easier for consumers to make better choices over their electricity and gas supply.

  • Published: 26th Mar 2013
  • Other
  • 1 Associated documents
Code details for 3rd session Final

  • Published: 22nd Mar 2013
  • Closed: 1st May 2013
  • Consultations and responses
  • 14 Associated documents
This document contains Ofgem's final proposals for the non-domestic Retail Market Review (RMR) and includes our statutory consultation on the effect of the policy proposals and associated licence condition drafting.

  • Published: 3rd Feb 2013
  • Closed: 4th Apr 2013
  • Consultations and responses
  • 14 Associated documents
Consultation letter on the Gas and Electricity Markets Authority gaining certain enforcement powers under The Business Protection from Misleading Marketing.

  • Published: 19th Dec 2012
  • Other
  • 1 Associated documents
We are publishing a list of frequently asked questions on the Retail Market Review proposals for households and business customers.

  • Published: 5th Dec 2012
  • Closed: 15th Feb 2013
  • Consultations and responses
  • 31 Associated documents
This document updates our assessment of wholesale power market liquidity and sets out for consultation the option of a 'Secure and Promote' licence condition.

  • Published: 1st Nov 2012
  • Guidance
  • 1 Associated documents
This document provides links to the segmental generation and supply statements by the large energy companies for 2011.