Environmental programmes: Supplier performance report

The supplier performance report shows when energy suppliers have not complied with their responsibilities for the environmental and social programmes we administer on behalf of the government. 

The report shows that energy suppliers generally meet their overriding obligations across the schemes. Most incidents of non-compliance are minor and administrative.

This report shows the top 20 obligated suppliers for non-compliance by incidents. Data for all suppliers is available: Supplier performance report: Further data and information

Chart

Javascript is required to render chart Scheme non-compliance score: Total by supplier.

Source: Ofgem.

Information correct as of: May 2018

This chart shows each supplier’s total non-compliance score for incidents logged in 2017 (Jan-Dec). 

The total score is broken down by scheme.

Policy Areas:

  • Environmental programmes
  • ECO
  • FIT
  • RO
  • WHD

Data Table

Scheme non-compliance score: Total by supplier

SupplierECOFITROWHD
Enstroga Ltd0400
E.ON Energy0400
Total Gas & Power Ltd0400
Planet 9 Energy0400
Iresa Limited0400
Pozitive Energy0400
UK Power Reserve0140
Flow Energy0500
Arto0500
The Co-operative Energy0600
Extra Energy Supply0006
Eversmart Energy0620
British Gas0710
npower0710
EDF Energy0801
SSE01000
Scottish Power01101
Solarplicity Energy Limited01300
Utilita Energy01300
OVO Energy01820
Good Energy03700

More information

For each supplier the total score is for all incidents across all seven schemes Ofgem administers. The obligations for each supplier under the schemes may vary. This report focuses on the overall performance of each supplier.

More detailed information on non-compliance within the individual schemes can be found in the scheme public reports:

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Chart

Source: Ofgem monitoring.

Information correct as of: May 2018

This chart shows each supplier’s total non-compliance score for incidents logged in 2017 (Jan-Dec). 

The total score is broken down by the type of non-compliance incident: legislative or administrative. Click the ‘More information’ tab above for definitions of these.

Policy Areas:

  • Environmental programmes
  • ECO
  • FIT
  • RO
  • WHD

Data Table

Scheme non-compliance score: Total by supplier and incident type

SupplierAdministrativeLegislative
Enstroga Ltd4
E.ON Energy13
Total Gas & Power Ltd13
Planet 9 Energy4
Iresa Limited4
Pozitive Energy4
UK Power Reserve41
Flow Energy5
Arto41
The Co-operative Energy33
Extra Energy Supply24
Eversmart Energy17
British Gas71
npower71
EDF Energy72
SSE73
Scottish Power93
Solarplicity Energy Limited112
Utilita Energy112
OVO Energy155
Good Energy316

More information

A non-compliance incident can be either legislative or administrative.

A legislative incident

This is direct non-compliance with scheme requirements set in legislation, for example missing a legislative deadline.

An administrative incident

This is a contravention of requirements, for example not following our guidance.

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Chart

Source: Ofgem monitoring.

Information correct as of: May 2018

This chart shows each supplier’s total non-compliance score for incidents logged in 2017 (Jan-Dec). 

Each supplier’s total score is broken down by the severity of the incidents, ranging from 1 (lowest impact) to 4 (highest impact). 

Policy Areas:

  • Environmental programmes
  • ECO
  • FIT
  • RO
  • WHD

Data Table

Scheme non-compliance score: Total by supplier and incident severity

SupplierScore of 1 - Lowest Impact23Score of 4 - Highest Impact
Enstroga Ltd4000
E.ON Energy4000
Total Gas & Power Ltd4000
Planet 9 Energy4000
Iresa Limited4000
Pozitive Energy4000
UK Power Reserve3200
Flow Energy5000
Arto5000
The Co-operative Energy6000
Extra Energy Supply2004
Eversmart Energy8000
British Gas8000
npower8000
EDF Energy9000
SSE10000
Scottish Power12000
Solarplicity Energy Limited13000
Utilita Energy9400
OVO Energy12800
Good Energy37000

More information

Each non-compliance incident is scored between 0 (no impact) to 4 (highest impact) across five categories, based on the severity for each:

  • Compliance with overriding scheme obligation
  • Deadlines
  • Governance
  • Accuracy of data
  • Financial implication

The severity of each non-compliance incident is determined by the maximum score across the five categories, therefore the score of an incident can range from 1 to 4.

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Chart

Javascript is required to render chart Scheme non-compliance: Total score by category.

Source: Ofgem monitoring.

Information correct as of: May 2018

This chart shows the distribution of scores, for all suppliers, across each of the five incident categories.  

Policy Areas:

  • Environmental programmes
  • ECO
  • FIT
  • RO
  • WHD

Data Table

Scheme non-compliance: Total score by category

Scoring CategoryOverall
Compliance with overriding scheme obligation0.74%
Deadlines10.17%
Governance50.28%
Accuracy of data37.52%
Financial Implication1.29%

More information

Each non-compliance incident is scored between 0 (no impact) to 4 (highest impact) across five categories, based on the severity for each:

  • Compliance with overriding scheme obligation
  • Deadlines
  • Governance
  • Accuracy of data
  • Financial implication
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What does the supplier performance report show?

The report shows supplier performance on scheme compliance for the following schemes:

The data shows that energy suppliers generally meet their overriding obligations across the schemes. Most incidents of non-compliance are minor and administrative. However, resolving these takes time and resources, for both us and the suppliers, that could be better spent elsewhere.

The report does not reflect a supplier’s wider environmental performance or energy mix. It records the scale and nature of suppliers’ non-compliance with the schemes listed above. 

Scheme non-compliance might include not meeting a deadline in relevant legislation, or submitting inaccurate data to us.

Why are we publishing this data?

We are publishing this data to increase transparency of the delivery and administration of government schemes to ensure they promote consumer interests. It also helps to hold suppliers to account for non-compliance on schemes worth more than £6 billion in total. 

Incidents of non-compliance can increase the costs of delivering and administering the schemes, which can be passed on to consumers through energy bills.

As the administrator, we are committed to ensuring the schemes work as effectively as possible and deliver the intended benefits to consumers.

What will happen to the highest scoring suppliers?

We will use the scores to work with suppliers to help them to improve their performance. Similarly, if there is a commonality that can be traced back to us, we will work with suppliers to improve our guidance to them.

Over time, we will expect suppliers to improve and deliver the schemes more efficiently.

We would prefer to help suppliers resolve problems early, rather than let them become bigger problems that might be more expensive and time consuming to fix later. However, if there are repeat occurrences and suppliers do not improve, then we may consider taking stronger action.

Which suppliers are included?

Only suppliers who have had a non-compliance incident recorded are shown in the report.

Larger suppliers are obligated to participate under all the schemes listed above. Some smaller suppliers volunteer to participate in some of the schemes. 

More information about the schemes, and suppliers’ obligations can be found on our environmental programmes pages.

Publications and updates

  • Published: 31st May 2018
  • Charts and data
  • 2 Associated documents
The raw data for our supplier performance report (SPR)

  • Published: 31st May 2018
  • Charts and data, Decisions
  • 1 Associated documents
This is our supplier information document, it provides further details on the process and the different schemes.

  • Published: 21st Sep 2017
  • Charts and data, Guidance
  • 5 Associated documents
The raw data and graphs for the 2015- 2016 supplier performance report (SPR).