Supplier performance report: Government environmental programmes

The supplier performance report shows when energy suppliers have not complied with their responsibilities for the environmental and social programmes we administer on behalf of the government. 

The report shows that energy suppliers generally meet their overriding obligations across the schemes. Most incidents of non-compliance are minor and administrative.

This report shows the top 20 obligated suppliers for non-compliance by incidents. Data for all suppliers is available: Supplier performance report: Further data and information

Chart

Javascript is required to render chart Scheme non-compliance score: Total by supplier.

Source: Ofgem.

Information correct as of: September 2017

This chart shows each supplier’s total non-compliance score for incidents logged in 2016 (Jan-Dec). 

The total score is broken down by scheme.

Policy Areas:

  • Environmental programmes
  • ECO
  • FIT
  • RO
  • WHD
  • GER

Data Table

Scheme non-compliance score: Total by supplier

SupplierECOFITGERROWHD
Future Energy Utilities06100
Tempus Energy07000
F & S Energy08010
Spark Energy00630
Hudson Energy001000
Flow Energy02540
Utilita Energy11900
Symbio Energy010100
The Co-operative Energy22701
First Utility27400
GnERGY02740
ecotricity011200
EDF Energy45600
Extra Energy Supply311200
British Gas110600
Scottish Power011700
Good Energy019000
E.ON Energy313410
SSE021900
npower182110
OVO Energy7111504

More information

For each supplier the total score is for all incidents across all seven schemes Ofgem administers. The obligations for each supplier under the schemes may vary. This report focuses on the overall performance of each supplier.

More detailed information on non-compliance within the individual schemes can be found in the scheme public reports:

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Chart

Source: Ofgem monitoring.

Information correct as of: September 2017

This chart shows each supplier’s total non-compliance score for incidents logged in 2016 (Jan-Dec). 

The total score is broken down by the type of non-compliance incident: legislative or administrative. Click the ‘More information’ tab above for definitions of these.

Policy Areas:

  • Environmental programmes
  • ECO
  • FIT
  • RO
  • WHD
  • GER

Data Table

Scheme non-compliance score: Total by supplier and incident type

SupplierAdministrativeLegislative
Future Energy Utilities16
Tempus Energy07
F & S Energy81
Spark Energy81
Hudson Energy82
Flow Energy83
Utilita Energy74
Symbio Energy101
The Co-operative Energy75
First Utility112
GnERGY103
ecotricity94
EDF Energy96
Extra Energy Supply106
British Gas125
Scottish Power126
Good Energy163
E.ON Energy165
SSE1911
npower1813
OVO Energy289

More information

A non-compliance incident can be either legislative or administrative.

A legislative incident

This is direct non-compliance with scheme requirements set in legislation, for example missing a legislative deadline.

An administrative incident

This is a contravention of requirements, for example not following our guidance.

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Chart

Source: Ofgem monitoring.

Information correct as of: September 2017

This chart shows each supplier’s total non-compliance score for incidents logged in 2016 (Jan-Dec). 

Each supplier’s total score is broken down by the severity of the incidents, ranging from 1 (lowest impact) to 4 (highest impact). 

Policy Areas:

  • Environmental programmes
  • ECO
  • FIT
  • RO
  • WHD
  • GER

Data Table

Scheme non-compliance score: Total by supplier and incident severity

SupplierScore of 1 - Lowest Impact23Score of 4 - Highest Impact
Future Energy Utilities7000
Tempus Energy7000
F & S Energy9000
Spark Energy7200
Hudson Energy3430
Flow Energy9200
Utilita Energy7400
Symbio Energy3800
The Co-operative Energy8400
First Utility9400
GnERGY10030
ecotricity7600
EDF Energy13200
Extra Energy Supply7630
British Gas13400
Scottish Power16200
Good Energy19000
E.ON Energy19200
SSE22800
npower101434
OVO Energy161830

More information

Each non-compliance incident is scored between 0 (no impact) to 4 (highest impact) across five categories, based on the severity for each:

  • Compliance with overriding scheme obligation
  • Deadlines
  • Governance
  • Accuracy of data
  • Financial implication

The severity of each non-compliance incident is determined by the maximum score across the five categories, therefore the score of an incident can range from 1 to 4.

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Chart

Javascript is required to render chart Scheme non-compliance: Total score by category.

Source: Ofgem monitoring.

Information correct as of: September 2017

This chart shows the distribution of scores, for all suppliers, across each of the five incident categories.  

Policy Areas:

  • Environmental programmes
  • ECO
  • FIT
  • RO
  • WHD
  • GER

Data Table

Scheme non-compliance: Total score by category

Scoring CategoryOverall
Compliance with overriding scheme obligation1.02%
Deadlines15.07%
Governance54.66%
Accuracy of data25.16%
Financial Implication4.09%

More information

Each non-compliance incident is scored between 0 (no impact) to 4 (highest impact) across five categories, based on the severity for each:

  • Compliance with overriding scheme obligation
  • Deadlines
  • Governance
  • Accuracy of data
  • Financial implication
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What does the supplier performance report show?

The report shows supplier performance on scheme compliance for the following schemes:

The data shows that energy suppliers generally meet their overriding obligations across the schemes. Most incidents of non-compliance are minor and administrative. However, resolving these takes time and resources, for both us and the suppliers, that could be better spent elsewhere.

The report does not reflect a supplier’s wider environmental performance or energy mix. It records the scale and nature of suppliers’ non-compliance with the schemes listed above. 

Scheme non-compliance might include not meeting a deadline in relevant legislation, or submitting inaccurate data to us.

We have only included data acquired from October 2015 onwards due to differences in the way that incidents were scored and recorded on the SPR previously. We do not plan to publish data collected before October 2015.

Why are we publishing this data?

We are publishing this data to increase transparency of the delivery and administration of government schemes to ensure they promote consumer interests. It also helps to hold suppliers to account for non-compliance on schemes worth more than £6 billion in total. 

Incidents of non-compliance can increase the costs of delivering and administering the schemes, which can be passed on to consumers through energy bills.

As the administrator, we are committed to ensuring the schemes work as effectively as possible and deliver the intended benefits to consumers.

What will happen to the highest scoring suppliers?

We will use the scores to work with suppliers to help them to improve their performance. Similarly, if there is a commonality that can be traced back to us, we will work with suppliers to improve our guidance to them.

Over time, we will expect suppliers to improve and deliver the schemes more efficiently.

We would prefer to help suppliers resolve problems early, rather than let them become bigger problems that might be more expensive and time consuming to fix later. However, if there are repeat occurrences and suppliers do not improve, then we may consider taking stronger action.

Which suppliers are included?

Only suppliers who have had a non-compliance incident recorded are shown in the report.

Larger suppliers are obligated to participate under all the schemes listed above. Some smaller suppliers volunteer to participate in some of the schemes. 

More information about the schemes, and suppliers’ obligations can be found on our environmental programmes pages.

Publications and updates

  • Published: 21st Sep 2017
  • Charts and data, Guidance
  • 2 Associated documents
The raw data for our supplier performance report (SPR), as well as an information document that provides more detailed background.