The supplier performance report shows when energy suppliers have not complied with their responsibilities for the environmental and social programmes we administer on behalf of the government.
The report shows that energy suppliers generally meet their overriding obligations across the schemes. Most incidents of non-compliance are minor and administrative.
This report shows the top 20 obligated suppliers for non-compliance by incidents. Data for all suppliers is available: Supplier performance report: Further data and information.
The report shows supplier performance on scheme compliance for the following schemes:
- Feed-in Tariffs (FIT)
- Energy Company Obligation (ECO)
- Warm Home Discount (WHD)
- Renewables Obligation (RO)
- Government Electricity Rebate (GER)
- Offtaker of Last Resort (OLR)
- Fuel Mix Disclosure (FMD)
The data shows that energy suppliers generally meet their overriding obligations across the schemes. Most incidents of non-compliance are minor and administrative. However, resolving these takes time and resources, for both us and the suppliers, that could be better spent elsewhere.
The report does not reflect a supplier’s wider environmental performance or energy mix. It records the scale and nature of suppliers’ non-compliance with the schemes listed above.
Scheme non-compliance might include not meeting a deadline in relevant legislation, or submitting inaccurate data to us.
We have only included data acquired from October 2015 onwards due to differences in the way that incidents were scored and recorded on the SPR previously. We do not plan to publish data collected before October 2015.
We are publishing this data to increase transparency of the delivery and administration of government schemes to ensure they promote consumer interests. It also helps to hold suppliers to account for non-compliance on schemes worth more than £6 billion in total.
Incidents of non-compliance can increase the costs of delivering and administering the schemes, which can be passed on to consumers through energy bills.
As the administrator, we are committed to ensuring the schemes work as effectively as possible and deliver the intended benefits to consumers.
We will use the scores to work with suppliers to help them to improve their performance. Similarly, if there is a commonality that can be traced back to us, we will work with suppliers to improve our guidance to them.
Over time, we will expect suppliers to improve and deliver the schemes more efficiently.
We would prefer to help suppliers resolve problems early, rather than let them become bigger problems that might be more expensive and time consuming to fix later. However, if there are repeat occurrences and suppliers do not improve, then we may consider taking stronger action.
Only suppliers who have had a non-compliance incident recorded are shown in the report.
Larger suppliers are obligated to participate under all the schemes listed above. Some smaller suppliers volunteer to participate in some of the schemes.
More information about the schemes, and suppliers’ obligations can be found on our environmental programmes pages.