Warm Home Discount (WHD)


To contact the Warm Home Discount team at the Department of Energy Security and Net Zero you can call the helpline or write to the address below:

Warm Home Discount helpline

Telephone: 0800 030 9322

Monday to Friday, 8am to 6pm

Find out about call charges

110552 Warm Home Discount Scheme

PO Box 26965


G1 9BW

To enquire about Industry Initiatives or any other queries you might have that can’t be answered on our web pages contact whd@ofgem.gov.uk.

Guidance documents for suppliers

Guidance for England and Wales

Guidance for Scotland.

To view previous versions of guidance please visit the publications library.

Reports and Data

To view annual reports, interactive charts and data on the Warm Home Discount scheme since it launched in 2011 visit the reports and data page.

Counter Fraud

We take allegations of fraud seriously. To find out how to report suspected fraud, and our role in preventing it, please see our section on Counter fraud.


We want you to be happy with the services you receive. If you are unhappy you may want to make a complaint. Find out how to complain about Ofgem.

Publications library: Warm Home Discount (WHD)