FAQs for domestic consumers and landlords

Here are answers to some common questions about the Energy Company Obligation (ECO3) scheme.

If you would like advice on energy efficiency, including energy saving schemes such as ECO which you may be able to benefit from, and you live in England and Wales, the Each Home Counts Advice website offers impartial energy efficiency advice.

If you live in Scotland, contact the Home Energy Scotland (HES) helpline on 0808 808 2282 or visit the Energy Saving Trust website.

You may also wish to contact any obligated energy company directly to find out if they may be able to help you. Please note you can receive help from another obligated energy company, while also remaining as a customer with your current energy provider. The relevant contact details for these companies can be found on our ECO supplier contact details list.