Consumer Bills and Communications Round Table Group

The Consumer Bills and Communications Roundtable Group (CBCRG) is a working group that has been established to look at the broad range of information and communications that energy customers receive. The group comprises representatives from Ofgem, Citizens Advice, Consumer Futures, Department of Energy and Climate Change, Energy UK, Energy UK affiliates and non-affiliates, and Which?

The CBCRG reviews the effectiveness of consumer bills and communications, looking at the key messages they are intended to convey. The group discusses opportunities for clarifying, and reducing the amount of, information contained on bills and communications.

The group’s proposals for improving consumer bills and communications are shared with government, Ofgem, suppliers and other relevant parties. In addition, the group identifies where legislative requirements concerning consumer bills and communications are restrictive, and where improvements can be made to current practice.

The group also provides a platform for sharing research and evidence relating to consumer bills and communications, in the interests of better understanding what is effective for consumers.

Please note that the materials featured below represent policy currently under development. They are therefore subject to change and should not be taken to constitute a finalised position for either Ofgem's Retail Market Review or the work of the Consumer Bills and Communications Roundtable Group.

Publications and updates

  • Published: 16th Oct 2013
  • Charts and data, Other
  • 1 Associated documents
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  • Published: 16th Oct 2013
  • Agendas, minutes and presentations
  • 1 Associated documents
Agenda for the Consumer Bills and Communications Roundtable Group - 24 September 2013 (10:00-12:00): 1. Welcome from the Chair (Ofgem) 2. CBCRG activity report (EnergyUK) 3. Standardisation of Terms (Ofgem) 4. AOB 5. Closing remarks

  • Published: 11th Jul 2013
  • Agendas, minutes and presentations
  • 1 Associated documents
Consumer Bills and Communications Round Table Group 2013/07/04 - Agenda

  • Published: 10th Jul 2013
  • Agendas, minutes and presentations
  • 1 Associated documents
Consumer Bills and Communications Round Table Group 2013/05/01 - Meeting notes.

  • Published: 10th Jul 2013
  • Agendas, minutes and presentations
  • 1 Associated documents
Consumer Bills and Communications Round Table Group 2013/05/01 - Agenda.

  • Published: 9th Jul 2013
  • Agendas, minutes and presentations
  • 1 Associated documents
Consumer Bills and Communications Round Table Group 2013/04/03 - Agenda.

  • Published: 9th Jul 2013
  • Agendas, minutes and presentations
  • 1 Associated documents
See the Consumer Bills and Communications Round Table Group 2013/04/03 - Meeting Notes.

  • Published: 8th Jul 2013
  • Agendas, minutes and presentations
  • 1 Associated documents
Consumer Bills and Communications Round Table Group 2013/02/26 - Agenda.

  • Published: 8th Jul 2013
  • Agendas, minutes and presentations
  • 1 Associated documents
Consumer Bills and Communications Round Table Group 2013/02/26 - Meeting Notes.

  • Published: 7th Jul 2013
  • Agendas, minutes and presentations
  • 1 Associated documents
Consumer Bills and Communications Round Table Group 2013/02/05 - Meeting Notes.

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