Other research with business consumers

This page lists our recent and historical qualitative research activity on business energy consumers.

You can find full details on our research methodologies in our relevant reports below.

See Consumer research for an overview of our research programme and how we collect evidence on consumer views to inform our work.

If you have questions about our research, contact us at consumer.first@ofgem.gov.uk

Publications and updates

  • Published: 18th Jun 2015
  • Reports and plans
  • 1 Associated documents
Ofgem commissioned BMG Research to conduct research in March 2015 aiming to explore businesses’ experiences and perceptions of energy broker services, including brokers, telephone services and price comparison websites (collectively known as TPIs).

  • Published: 3rd Dec 2013
  • Reports and plans
  • 1 Associated documents
The Change of Supplier (CoS) process is a specific part of the process of switching between energy suppliers, taking place between the time of the customer signing a contract with a new supplier and the customer being transferred over to the new suppler.

  • Published: 22nd Mar 2013
  • Reports and plans
  • 1 Associated documents
Research by Insight Exchange into the proposed Standards of Conduct with non-domestic customers and third-party intermediaries (TPI). Published alongside the 'Retail Market Review - Final non-domestic proposals' in March 2013.

  • Published: 22nd Mar 2013
  • Reports and plans
  • 1 Associated documents
Final report on qualitative research conducted by Opinion Leader on behalf of Ofgem in 2012. The research was published alongside 'The Retail Market Review - Final non-domestic proposals' consultation in March 2013.

  • Published: 28th Sep 2012
  • Reports and plans
  • 1 Associated documents
Qualitative research commissioned by Ofgem in September 2012 undertaken by Accent in relation to the RIIO-ED1 price control framework.

  • Published: 4th Nov 2010
  • Reports and plans
  • 1 Associated documents
Detailed findings research with business customers to investigate their opinions of and future priorities for gas and electricity networks. Also see our Networks page: Price Controls Getting Involved

  • Published: 28th Nov 2008
  • Reports and plans
  • 2 Associated documents
As part of the broader investigation [of the Energy Supply Probe] FDS were asked to conduct qualitative research among seventy small businesses spread across England, Wales and Scotland.