Supplier Licensing Review

  • Upcoming
  • Open
  • Closed (awaiting decision)
  • Closed (with decision)

Publication date

Closing date

Industry sector

Supply and Retail Market


We are reviewing our approach to supplier licensing, to ensure that appropriate protections are in place against poor customer service and financial instability. This consultation sets out our proposals to strengthen the criteria we use to assess supply licence applications, and amend the process for applying for a licence. We intend to increase ongoing scrutiny and oversight of those already operating in the energy retail markets, and are seeking views on options for achieving this.

We also intend to strengthen our arrangements for dealing with supplier exit, to ensure that the failing supplier bears their share of the costs and minimise the implications for remaining suppliers and consumers.

Please send us any views on the issues raised in this consultation on or before 23 January 2019 to: or in writing to Lisa Charlesworth, Senior Manager, Industry Codes and Licensing, Ofgem, 10 South Colonnade, Canary Wharf, London, E14 4PU. We prefer to receive responses by e-mail.

Respond name

Lisa Charlesworth or Jeremy Adams-Strump

Respond telephone

Respond email

Response documents