New website


Ian Green

Publication date

New Ofgem Website is now live - Ofgem

We have a new look website and we would like to take you through some of the key changes we have made.

We know from speaking to you, our users, that what you want more than anything else is to be able to find information as quickly as possible. With so much information on our site, on so many subjects and covering such a long period of time, this is challenging – but we hope we have made good progress on this thanks to your input and feedback.

Better arrangement of content

New Ofgem website screenshot energy policy and regulation - Ofgem

We have made the greatest change to the information on our policy and regulatory work. You can now see all of this information in just one section of the site under Energy policy & regulation.

This covers our approach to industry licensing and industry codes as well as highlighting our ongoing compliance and enforcement actions.

We also list all of our engagement activities, from consultations to workshops and online surveys, in a single section, filterable by your sector of interest.

We have retained sections for the individual policy and regulatory programmes of work that we run, with their published outputs, but to make things clearer we have divided these between current (active) programmes and historical (inactive) programmes.

Finally, and most importantly, we are building new views of our entire history of policy and regulatory publications based on your needs. This includes, for the first time, a view of publications based on individual company name and a view of publications based on the licence or sector to which they relate.

These are beta services at the moment – it will take time to go through our entire back catalogue of publications and make these lists complete – but once finished they should provide an invaluable resource to all stakeholders with an interest in our current and historical regulatory activity.

Elsewhere, we have worked hard to simplify the information in About us and brought together all contact us information into a single section.

We have refreshed our information for consumers and fully rebuilt the data portal that has been well-used since we launched it way back in 2015. Our consumer research reports now sit alongside this data, providing rich insight into the GB energy landscape and the experience of energy customers.

Our news and views section contains our press releases, blogs and speeches by our senior team.

If your interest lies in one of our environmental and social schemes, such as FITs or RHI, you will see that we have transferred existing content into the new design. Later in 2021 we plan to edit and amend these areas based on your feedback.

Finally, we have reconfigured our Daily Update email alert to work alongside the new site and its publications. Please visit the subscription page if you wish to register or amend your existing preferences.

Modernising our information

New Ofgem website Retail market indicators - Ofgem

We want to move with the times and ensure that we are delivering information in ways that make sense to you, our users.

So, for example, we will gradually be publishing more information directly onto web pages and reducing the number of attachments, such as pdfs, that we release.

We will also publish far fewer documents previously labelled as “open letters” – we will place these instead in more meaningful categories such as “Call for input” (where we want you to engage with us) or “Guidance” (where we want to explain something).

On accessibility, we have built the site to comply with the latest standards (WCAG 2.1 AA) and are now targeting our document outputs to ensure that all of these are released in fully accessible formats too.

Talk to us!

The best chance we have to understand what we have done well, and what we haven’t, is by listening to you, our 3.5 million annual users.

So please use the site after we switch, engage with any on-site surveys where you can (especially in our BETA sections for regulatory publications) and if you have any questions or feedback then please be sure to contact