Investigations

We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.

Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.

Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.

Please note: An open investigation does not mean a company has breached licence conditions or other obligations.

Filter investigations

3Items match your criteria
  • Opened:
    Jan 2021
    On 27 January 2021, the Authority published its Notice of intention to impose a financial penalty of £100,000 on Symbio Energy limited.
    Company:
    Symbio Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Oct 2020
    Closed:
    Dec 2020
    On 14 December 2020 the Authority revoked the Final Order made against Symbio Energy on 28 October 2020.
    Company:
    Symbio Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations
  • Opened:
    Jan 2020
    Closed:
    May 2020
    The Authority has revoked a final order on Symbio Energy Limited as it is now a DCC User.
    Company:
    Symbio Energy Limited
    Regulation Area:
    Sectoral Regulations
    Breach Area:
    Failure to meet obligations