Gas supply

Includes regulations, consultations and guidance for gas suppliers.

Suppliers sell gas direct to consumers, while also providing accurate and timely bills, good customer service and support for anyone who needs extra help.

Consultations

View all gas supply consultations

Last Resort Supply Payment claims minded-to positions 2025

Our minded-to position on Last Resort Supply Payment claims received by Ofgem.

Published date: 18 August 2025

Case type: Consultation

Consumer Standards - Supplier 24-7 Metering Support statutory consultation

Our statutory consultation on whether suppliers’ enquiry services should be available 24/7 for domestic customers who are without power or gas supply due to a faulty meter.

Published date: 14 November 2024

Case type: Consultation